Business ProfileforEagle Transmission

I called Eagle Transmission on 4/11/24 because my ********** Tiguan suddenly stopped shifting gears on 4/10/24. *******************, the manager, told me to bring the car in for diagnostics. After she did not call me back, I called her. She told me her tech was still doing diagnostics on my vehicle, and that he was taking the car for a test drive. Then, she sat the phone down, and yelled "did anyone take a look at that Tiguan?!". I called the next day. ************** told me I needed a new transmission and that she could get me a used transmission for a good price. She told me the part would be in by Monday and that it would only take a few hours to install. I told her to go ahead with the installation. After I did not hear from ************** on 4/15, I called her. The transmission had not been installed. I called again on 4/16. This time I spoke to the owner of the business, *****************************. He told me the repair wasn't done, but should definitely be done the next day. I called on 4/17 and spoke with **************. She told me the repairs would not be completed that day and that ****************** should not have promised me they would be. I told her I needed a rental car (a service they claim to provide on their messaging system). ************** told me they do not provide that service. I called on 4/18. ************** told me that the transmission was installed, but I needed "hoses for my transmission replaced" and that she had "employees driving to all the ********** dealerships to find the parts". She also told me that ****************** told her he never said the vehicle would be done on 4/17. On 4/19, ************** told me she had installed a $700 part that I did not authorize (I did receive a refund for the part). I told her to quit working on the car and that I would be picking up the vehicle that day. She told me no. I called AAA to have the car towed, but when I arrived, I was able to drive the car. ************** would not provided me with an invoice until she ran my card. There is no mention of replacing any hoses on the invoice from Eagle Transmission- apparently this was just another lie from **************. Throughout this mess, ************** prohibited me from speaking with her techs on the phone or in person and she would not give me ****************** contact information. I believe this is because she did not want me to be able to verify anything she told me about my car. Because of this, I took the vehicle to a ********** dealership on 4/22 to check Eagle Transmission's work. **********'s tech ran diagnostics and inspected the car. He immediately found an electric wire whose casing was broken. According to his inspection and diagnostics, this was obviously the source of my transmission problems (due to the broken casing, the wire wiggles out of place, causing the transmission to suddenly go out). According to **********'s tech, transmissions don't usually suddenly stop overnight -something a transmission specialty shop should know. Eagle Transmission's diagnostics match **********'s diagnostics which were run on 4/22. Eagle Transmission did not fix the problem indicated by their diagnostics, charged me for a transmission I did not need, and kept my car for over a week. ************** was extremely hostile throughout this entire ordeal, and ****************** has not contacted me regarding my experience at his shop.