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          Beauty & Hair has 1 locations, listed below.

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            • Beauty & Hair

              5055 Keller Springs Rd Ste 300 Addison, TX 75001-6201

              BBB Accredited Business

            Business ProfileBeauty & Hair

            Wigs
            BBB accredited business

            Contact Information

            5055 Keller Springs Rd Ste 300

            Addison, TX 75001-6201

            Get Directions
            Visit Website
            (214) 855-1212

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            Customer Reviews

            1.5/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 9/18/2007

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers wigs, hair pieces and hair extensions.

            Business Details

            Location of This Business
            5055 Keller Springs Rd Ste 300, Addison, TX 75001-6201
            BBB File Opened:
            3/18/2004
            Years in Business:
            24
            Business Started:
            8/3/2000
            Business Started Locally:
            8/3/2000
            Business Incorporated:
            8/3/2000
            Accredited Since:
            9/18/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Wigs.com
            • The Wig Experts
            • Beauty & Hair Products International
            • B2B Web Ventures, LLC
            • Beauty & Hair DBA Wigs.com
            • Beauty and Hair
            Business Management
            • Mr. Jerry Sims, CFO
            Contact Information

            Principal

            • Mr. Jerry Sims, CFO

            Customer Contact

            • Mr. Jerry Sims, CFO
            • Mr. Jorg Moltkau, Director
            Additional Contact Information

            Fax Numbers

            • (214) 722-1230
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/09/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I ordered 3 wigs based on their hassle free return claim which included a prepaid shipping label of *****. Didnt like any of them and went to try to return only to be told I selected self shipping (which I did not, their website error out on step 3) and that there is nothing they can do once I selected the self return option. So if I want to return it I now have to pay $35 plus insurance to get it back via ***** *** sent numerous emails to try to talk to them about having them cancel the return etc, same generic response. *** spent tge past two days calling their 1800# number to be told wait time greater than 10 minutes and hung up on when I try to wait more than 5 minutes.I have to have the items returned by June 1st so I cant keep playing this game over. This is the furthest thing from a simple return with friendly customer service (customer support is non existent). I ordered it to try on because if I didnt like it Id only be out $*****, not $35+. The fact they say they cant/wont do anything to help is infuriating.
            Read More
            Read 16 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            DANA T

            07/08/2024

            Im very upset because I bought the wig Risk from ***** ***** from Wigs.com. I returned it a month ago and told them I received it damaged. Which I did. I put it on my head to try and was moving the front hairline to see what looked good. All of a sudden the hair started coming out in clumps! I took it off and looked at it and saw that the lace had a big gash in it. Obviously a factory defect or they sent me someones return but I definitely didnt damage it. I didnt call the company I just returned it and told them it was damaged and I received it that way. They dont believe me, they think I damaged it and they wont return my money! This is more than a $300 wig. This is so unfair. Now I have no wig in my possession and a loss of over $300. I am not a dishonest person.

            Beauty & Hair Response

            07/09/2024

            We understand your frustration and apologize for not being able to accept the Risk wig for a refund. Our items are new from the manufacturer and undergo a thorough inspection process. Unfortunately, the returned item was not in new condition due to damage to the lace, which was not present (or reported) before you tried it on.We have returned the item to you.
            Read 7 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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