ComplaintsforNation's Pure Water Systems
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We were sold an $8,000 water purification system and told they would service (I.e. change filters and add salt, etc.) once a year, every year, for free. They recommend it every six months, but it is free once a year. We have only had the system 4 1/2 months now and its not working. Called them to come see why we have never had to add salt when we are supposed to monthly. I asked if it was a free service and the lady on the phone said yes. The technician came today and says its $199 today to fix a part that in his words has been broken since day of install and its a warranty part. He also said anytime they come out it is $199! They NEVER come out for free! I want this company to make it right the salesman said it was free once a year and thats what they need to stand by. Also, how can you charge $199 to come fix something that has been broken since the day it was installed?!? He attempted to contact a manager about the charge and no one answered so now they want us to wait until Monday to see what further action needs to be taken.Customer response
06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
108 Nu Energy Rd Ste 2
Aledo, TX 76008-3220
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.