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ComplaintsforRescue Heat & Air Conditioning
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Initial service: Last week of September, 2022.Rescue Heating and Air Claimed the compressor was out. (I have invoice receipt)We were given the run around from that point and has not been resolved. Running documentation shows every phone call made to ask for updates.Running documentation shows every unreturned phone call after the secretary would tell me I would be given a call back.Two separate invoices were sent.Attempted to pay to complete the job,4 times. Again, it is documented.We were told they did not know how much freeon to purchase, call for updates, email and no return. My home is a smart home and our electricity bill is usually $150 and for the last two months it has doubled to $350 due to us having to use a window unit.Last email sent today 12/15/22. Left a review and filed a complaint with BBB.What was done to my family and I was not right. What you did to us, goes against your businesses mission statement. Ethically and morally unacceptable. Is this a form of discrimination? What is the reason we were not treated equally as your other customers?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.