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Find a Location

On The Spot HVAC LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOn The Spot HVAC LLC

    Air Conditioning Contractors

    Additional business information

    Additional Info:
    This company is under new ownership. For complaints regarding service prior to January 31st 2018, please view the following link;

    https://www.bbb.org/dallas/business-reviews/air-conditioning-contractors-and-systems/on-the-spot-hvac-in-plano-tx-90804985
    The company was sold to On the Spot HVAC LLC around January 31st, 2018. Any complaints for service occurring prior to this date should be filed here. For complaints on service arising on or after this date, or for information regarding the continuing operation of On The Spot HVAC under new ownership, please view the following link;

    https://www.bbb.org/dallas/business-reviews/air-conditioning-contractors-and-systems/on-the-spot-hvac-in-plano-tx-90907085


    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    new system installs, duct cleaning, indoor air filtration, blow-in insulation, and system troubleshooting

    Business Details

    Location of This Business
    333 E Bethany Dr Ste G100, Allen, TX 75002-3812
    BBB File Opened:
    3/7/2017
    Years in Business:
    6
    Business Started:
    10/26/2017
    Business Started Locally:
    10/26/2016
    Date of New Ownership:
    10/26/2016
    Business Incorporated:
    10/26/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • On The Spot HVAC
    Business Management
    • Mr. Bao Pham, Owner/LLC Member
    Contact Information

    Principal

    • Mr. Bao Pham, Owner/LLC Member

    Customer Contact

    • Mr. Bao Pham, Owner/LLC Member

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On April 3, 2024, I purchased two Trane AC systems from Onthespothvac, which were installed on April 19, 2024. Since then, I've encountered issues with both the product and service:Damaged Equipment: During installation, a side panel was severely damaged (evidence in attached image.jpg). Despite multiple requests, the company has refused to replace this damaged component.Unfulfilled Promises: Two complimentary maintenance visits were included with my purchase. Despite numerous attempts to schedule these visits, the company has repeatedly failed to honor this commitment.Unresponsive ***************** I've made multiple attempts to resolve these issues through various channels, including email and text messages. The company has consistently ignored or dismissed my concerns. (Email dates in emails.jpg)Onthespothvac's actions have left me with damaged equipment and unfulfilled services, despite my significant investment. I'm seeking immediate resolution: replacement of the damaged panel and scheduling of the promised maintenance visits.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dheeraj B

    1 star

    04/29/2024

    Stay away from this company. They tricked me into replacing the ac circuit board even though the issue was with the contactor. Heres my story.My AC stopped working and my ****** nest thermostat gave me an e103 error code. When I looked up the code, online research mentioned that the Contactor had to be replaced to get the ac compressor fan working. So I called this company to get it fixed. ***** and ******* showed up and after some investigation told me that my AC circuit board was fried and had to be replaced. I insisted we start with replacing the contactor but ******* said that the Contactor is fine and that the circuit board has to be replaced. I agreed what they mentioned and let them change the circuit board. They came a week later and ***** replaced the board. Then I noticed ******* going outside to work on the compressor fan, but I didnt think much of it. After he returned and turned on the *** it started working. When I asked ***** if everything was good, he said that he replaced the board and it started working. I paid them and they left. I was still trying to figure out what ******* did outside if it was just the Board that needed replacement and so I called ***** asking him what work did ******* do. He said that he messed up the wiring while replacing the board and it shorted the contactor and so ******* replaced it for free. I have never had anyone fix anything for free and not tell me. That is when I realized that I had been conned. What a convenient coincidence that he fried the contactor which was the original issue that my thermostat pointed to. And he didnt even mention it to me while I was making the payment which clearly shows that either they are incompetent and refuse to accept, it or they knew the issue and conned me. Either way this company shouldnt be in business. If you do the mistake of calling them, make sure to get a second opinion before paying $960 like me.

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