ComplaintsforUFC Fit Allen

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My wife and I joined UFC Fitness in Allen, **, in October of 2022, purchasing a prepaid two-year membership totaling over $1,500. By the end of July 2023, with no notice given by email or phone, UFC Fit would close and begin the transition of becoming Crunch Fitness. All memberships were to be transferred to Crunch, which offers a different/lower value of services and plans, removing the two features of the gym (swimming pool and heavy bag room), which were the reason we signed in the first place.By early August of 2023, after numerous unreturned phone calls and messages to UFC, we got ahold of a ************* employee. After over a week of going back and forth, an agreement was reached on 8-8-2023 by email for a check to be mailed to us for the full prorated amount for the duration of our contract (above $900). By 8-22-2023, we heard back from this employee again, informing us that due to personal undisclosed reasons, the check had not been mailed out. By 8-28-203, she said a check had been cut, with no details confirming the amount or any other details. Attempts for further clarification went unanswered.By September 18th, we sent one more message stating our intent to file complaints and seek legal advice regarding this situation. We received a message from the same employee stating the check was returned to the sender and asked to confirm the address, which was correct, and we confirmed it. She said she would mail the check by *****, and a tracking number would be provided by the end of the week. It is now 9-22-2023, and again multiple calls and emails asking for the tracking number and or confirmation of mailing have gone unanswered. I am asking for the check to be mailed to us as agreed upon, for further delays to cease, and for clearer transparency in this matter. I requested someone to reach out to us and communicate with us so that we may move past this issue that has gone on for months now.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined this gym at the beginning of July 2022. I paid for 2 months when I started because I stated to the guy that signed me up that I only needed 2 months since I'd be leaving soon. Well I'm late August 2022, I spoke to a staff member at the gym and he was supposed to make sure my account was canceled. Well on September 7th I was charged an annual fee because they never canceled my account. I called them that day to let them know so they could ensure it got canceled and give me a refund. When I called, the lady that answered said no manager was available and she would have someone call me back around 4. No one ever called me back, so I gave them another call the next day and I was given the same excuse. I kept calling for 2 weeks straight and kept getting the same excuses. So after that I contacted my back to get my money back and my bank wasn't able to get it back. By that time they had charged my account 2 more times. I called them again and was finally able to speak to a manger who ended up canceling my account and was supposed to call me back about my refund. Well nearly 3 weeks passed and I still didn't get a call back, so I decide to give them a called and now they act like they can't give me my money back because they never documented my request to cancel. I just want my $202.42 back.

  Business response

  02/20/2023

  Business Response /* (1000, 5, 2022/11/21) */ This member calls in claiming that she told our overnight employee that she wanted to cancel her membership. During the conversation she mentioned that she only intended to keep the membership for 2 months. As stated in membership agreement a 21 day minimum notice is required in writing prior to next billing date to stop future billing. The member agreed to this when they signed off on new member purchase. We have cancellation forms at the front desk and also accept email or letter to be able to cancel a membership. The member was not able to provide a date of when she verbally told our attendant about the cancellation request. Since this attendant works overnight exclusively we do not see any overnight check ins in the members check in history. The fact that we do not have a date or anything in writing to show that the member actually requested a cancel we have denied any refund, however, we did submit and cancel the the membership on 10/19/2022 which is the day she called in about her concern. Consumer Response /* (3000, 7, 2022/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called for 2 weeks straight starting September 7th when the first charge was made and every time they today me they would have a manganer call me back because all the managers were in meetings or gone. Each time no one every called me back. So I would've have been charged for months it was supposed to be canceled had someone just called me back. I want my refund.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The charges are inconsistent. I paid almost $100 for the first and the last month when I signed up around March 30th. Then I paid for the month of April, on the 30th, I let them take the money out with the automatic payment. Note, each monthly payment is $49 before taxes and the annual fee is another $49.Then paid for the month of May, on the 30th. But the annual fee kicked in at the same time, I asked the manager, Rick ******** at the Allen, Texas location, about an extension due to my check not coming through until Friday, June 3rd, 2022. And he agreed and even agreed to waive whatever "fees". Unfortunately my check did not process until the 9th. And while my check was still processing, the annual fee was finally deducted from my account, sitting at 0, and I knew after my check had processed, it would be settled. That wasn't the case. Now the business took all the money out of my account!I was charged unnecessary service fees and late fees that were agreed to be waived. I didn't ask for any service, and I certainly do not want to pay for this trashy service. No one could help there, I want all that stolen money back and I want to cancel my gym membership.

  Business response

  08/26/2022

  Business Response /* (1000, 9, 2022/07/19) */ Mr John ********* did sign up for his membership on March 30, 2022. He paid the standard amount of first and last month dues. The normal fees of processing and enrollment were waived on his account. The monthly Dues were $49 plus tax for amount of $53.04. John did inform the GM, Rick that his payment for his monthly DUES and his annual would be late. The GM, Rick, did tell John the fees that would be accessed would be waived which they were. John was only charged for the owed invoices scheduled on the account. John has since canceled his membership with us.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I joined this gym in January, and I was not satisfied with the services they provided, so I emailed their Operations Manager, Gabriel G*******. In my email, on March 3rd, I wrote that I would like to terminate my membership with the company because I was treated rudely, having paid the maximum membership and they still required me to pay to bring guests. Gabriel gave no reply. A week or so later I was called by their General manager, Rick G, who asked me why I wanted to cancel and I explained to him that I am a member at another gym and want to cancel at UFCfit. He told me they would cancel and go through the proper channels to resolve my issue. It has been over a month since then, and they are still charging my debit card and now owe me back $318.04. They charged me on 03/08/2022 for $49.00, 04/03/2022 for $85.52 and on 04/08/2022 for $49.00, on 05/03/2022 for $85.52 and on 05/07/2022 for $49.00. On May 2, 2022 I emailed Gabriel again stating that they were still charging my card, and that I want my money refunded. Again, no reply from Gabriel. After the charge on May 7, 2022 I called on the following day and spoke with Doug Kim the manager who signed me up initially, and he had me forward him the emails, and said I'd have my money back in 15 business days. This might not be a big deal to someone who's established in their career and makes a good salary, but I wait tables for a living and this is taking a big chunk of my account which I need for rent and other bills.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩