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ComplaintsforQuality inn-Plano
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On may 23, 2022 I stayed at this motel. I placed a $100 security deposit off my debit card for the room for any damages or if someone was to smoke in the room. The following morning checked out got my receipt and was told that it would be up to my financial institution on when I got it back. Cash app whom I used for the deposit said it still shows as pending and they couldn't even help me.Business response
08/02/2022
Business Response /* (1000, 5, 2022/06/27) */ What the customer stated is correct..a customer checks out our system automatically drops off the deposit from our system. so since system drops off we out of the picture....there is nothing we can do . its up to customer's card provider. We notified the customer about this exact response. So as far we are concerned this case is closed from our files Consumer Response /* (2000, 7, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and was refunded my deposit as owed to me.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.