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Business ProfileforStrata Health Group
Current Alerts For This Business
On June 9, 2023, BBB re-opened an inquiry into a pattern in consumer complaints regarding the marketplace behavior of the company Strata Health Group. Specifically, BBB has received complaints alleging that Strata Health Group:
~ Does not monitor the quality nor communication of, advertised products sold to consumers through the Strata Health Group online marketplace;
~ does not monitor nor respond to consumer communications to cancel insurance in a timely manner as to prevent further payment transactions that, otherwise, would not occur:
~ formats/uses an organization of Explanation of Benefits in its enrollment documents that is not clear under BBB Code of Advertising 1.3;
~ moreover, continues to allow insurance agencies with multiple complaints regarding questionable sales representatives’ tactics to operate in the Strata Health Group marketplace
On June 12, 2023, BBB sent posted and email correspondence to Strata Health Group requesting they provide clarification regarding its business model, how it manages its online marketing, and verification of operational location(s) in addressing this pattern.
Strata Health Group responded on July 7, 2023.
Strata Health Group is working with BBB to respond to outstanding complaints regarding this pattern. BBB will monitor this pattern in review of Strata Health Group stated efforts to reduce complaints.
Additional business information
On June 9, 2023, BBB re-opened an inquiry into a pattern in consumer complaints regarding the marketplace behavior of the company Strata Health Group. Specifically, BBB has received complaints alleging that Strata Health Group:
~ Does not monitor the quality nor communication of, advertised products sold to consumers through the Strata Health Group online marketplace;
~ does not monitor nor respond to consumer communications to cancel insurance in a timely manner as to prevent further payment transactions that, otherwise, would not occur:
~ formats/uses an organization of Explanation of Benefits in its enrollment documents that is not clear under BBB Code of Advertising 1.3;
~ moreover, continues to allow insurance agencies with multiple complaints regarding questionable sales representatives’ tactics to operate in the Strata Health Group marketplace.
On June 12, 2023, BBB sent posted and email correspondence to Strata Health Group requesting they provide clarification regarding its business model, how it manages its online marketing, and verification of operational location(s) in addressing this pattern.
Strata Health Group responded on July 7, 2023.
Strata Health Group is working with BBB to respond to outstanding complaints regarding this pattern. BBB will monitor this pattern in review of Strata Health Group stated efforts to reduce complaints.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 700 Central Expy S Ste 360, Allen, TX 75013-1002
- BBB File Opened:
- 12/16/2016
- Years in Business:
- 8
- Business Started:
- 4/12/2016
- Business Started Locally:
- 4/12/2016
- Business Incorporated:
- 4/12/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Strata Health Solutions
- A1 Healthcare
- Adroit Health Group, LLC
- Business Management
- Mr. Jeffrey Jeter, General Counsel
- Contact Information
Principal
- Mr. Jeffrey Jeter, General Counsel
Customer Contact
- Mr. Robert Byrnes, President
- Mr. Jeffrey Jeter, General Counsel
- Additional Contact Information
Phone Numbers
- (800) 269-3563Other Phone
Email Addresses
- Primary
Website Addresses
- (800) 269-3563
Customer Complaints
265 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
884 Customer Reviews
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Most Recent Customer Review
Steve C
07/02/2024
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