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ComplaintsforDML Locksmith Services
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Let's be clear I'm wringing this on behalf of my daughter. The date the key was purchased oct. 30 we purchased her a new key for her car because she lost her original, she contacted DML they came out and supposedly fixed it. 1) the key isn't new. 2) the actual key doesn't unlock the door. We tried contacting them multiple times about the key not recognized. Finally was able to have a supervisor call me back after 3 weeks of these ppl not answering and hanging up the phone in our face. He has yet to do anything, he says he don't see any info in his system which is a lie. We paid $380 for a replacement key that we should have initially taken to the dealership. Please helpBusiness response
03/11/2022
Business Response /* (1000, 5, 2022/02/16) */ Contact Name and Title: ***** ******* owner Contact Phone: XXXXXXXXXX Contact Email: **************@gmail.com customer contact us and gave us the wrong information different address and different phone number she lost the invoice that we provide her. finally we located her job info . our tech went to her location at first cut and program her new key fob provide her the new key fob make sure that everything is working she paid and received her invoice. after more then 90 days she called us and suddenly the key is not unlocking her car , my tech went there again and everything was working he showed her that its works and left with no extra charge. two weeks late she call again that her key is not unlocking her car , again he went over there and it was working perfectly. she call again and ask for refund! our company policy warranty is 90 days and its on her invoice which she lost . we can not refund her money since everything is working perfectly .Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used this company to rekey my door today. When the tech went to put the lock back on he said that it was stripped and he couldn't put it back; though it had worked perfectly prior to removing it. He made 2 attempts then said he needed to take a break and went to his truck for 15 minutes and came back to try one last time. Then, he said he couldn't do it and he needed to get to another job. So, no lock and a hole in the door where the previous one was. When I refused to pay for him breaking my lock he left, but then came back and just WALKED INTO MY HOME to get something he'd left. There was no lock, so it could have been anyone. Completely unsafe and unprofessional. Later, with patience, I was able to put the lock back on MYSELF and it was not stripped. I have called and let them know I was willing to pay for the rekeying, however he took the new keys, so another job half done and I feel unsafe with someone out there with the keys to my home. I have yet to hear back.Business response
10/29/2021
Consumer Response /* (2000, 6, 2021/08/27) */ This is an update to Case# 91607486 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX). The owner returned my call and came today to finish the job. Thank you, Adrianna *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.