ComplaintsforMaxim Honda Yamaha

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the end of May 2022 I purchased 2021 CBR with zero miles from Maxim Honda in ***** *****. On September 26, 2022 the bike broke down was towed to Maxim Honda. Many weeks went by without any update or repair made. Again this was a brand new bike and was covered under warranty. Finally in December 2022 Maxim asked if I could provide receipts for oil changes to the motorcycle. I provided receipts which showed the oil purchased from ******** I performed the oil change myself which does not good the warranty out per the warranty rules. Then in January 2023 I was told Honda not Maxim were going to honor the warranty. For the past 6 months I have been trying to get someone from Honda directly to assist. This has been unsuccessful. Today I called the shop to make arrangements to pick up the bike and was told there is a ****** bill for what they call the tear down / diagnostics which had to be completed for them to only say they will not honor the warranty. This diagnostic testing should in fact, be covered in full by the warranty, and I should have zero money to pay. The bike has not been repaired as that bill is over ******* for a brand new bike that was only used for 4 months. **************** the Service Manager at Maxim he is trying to work on getting the bill lowered to ****** before they will release the bike. So I am now stuck with at least a 450 bill plus a bike that was brand new, only used for 4 months that needs a new engine and no one the dealer nor Honda will honor such warranty and want to charge for something that is suppose to be covered by such warranty. Ideally, I would like my bike fixed at no charge covered under the warranty that was provided the only other acceptable resolution would be me picking up my bike that still does not work, but not owing maxim dealership a *****.

  Business response

  07/31/2023

  Management is glad that this matter was brought to our attention.  We have been in communication with ***** and ****** several times over the last few weeks.  We have come to an agreement on billing, but are still actively pursuing a resolution with the manufacturer on warranty coverage.  Please contact ***** @ ********************************* or ******************** with any additional questions.  

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