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Find a Location

MonkeySports, Inc.(Corporate) has 1 locations, listed below.

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    Business ProfileforMonkeySports, Inc.(Corporate)

    Sporting Goods Retail

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    105 W Bethany Dr, Allen, TX 75013
    BBB File Opened:
    12/17/2015
    Type of Entity:
    Corporation
    Alternate Business Name
    • HockeyMonkey, GoalieMonkey, LacrosseMonkey, BaseballMonkey, GolfMonkey, Monkey Sports Super Store
    Hours of Operation

    Primary

    M:
    10:00 AM - 9:00 PM
    T:
    10:00 AM - 9:00 PM
    W:
    10:00 AM - 9:00 PM
    Th:
    10:00 AM - 9:00 PM
    F:
    10:00 AM - 9:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Victor Jimenez, Administrative Manager
    Contact Information

    Principal

    • Victor Jimenez, Administrative Manager

    Customer Contact

    • Victor Jimenez, Administrative Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a hockey stick from Hockey Monkey on 2/9, and it said it should arrive in 5 business days. Today, on 2/19, I called and asked for a tracking update, and they informed me that the stick had arrived back on 2/13 according to ***** tracking.This hockey stick was over $100, so I would have assumed it would need to be signed for (or at the very least not just left outside our house). It seems like BEST CASE scenario, the stick was just dropped off on the super busy main road we live on, and was swiped. So now I'm just out the entire $$ from the purchase, and have been waiting around this entire time for no stick.I've lived at this house for 7 years, and only had a couple instances where packages were stolen (I wish so badly, they could drop them off behind the house instead of literally on the edge of a main road, with tons of pedestrian traffic). But in those instances, Amazon was extremely helpful in remedying the packages that didn't make it to me.Hockey Monkey on the other hand is literally just like "sorry, nothing we can do." Which is absolutely ridiculous!NEVER order from Hockey Monkey! It's a border-line SCAM! Order from reputable companies that will actually get you the products you order. I plan to report this to my credit card carrier as well, and will surely plan on posting a review on every site I can get my hands on + let everyone I know here in the hockey community know what to expect when ordering their gear from Hockey Monkey.
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George M

    1 star

    05/14/2024

    Zero stars if that was an option. **************** is atrocious. After receiving an incomplete order that they was complete according to them. (missing accessories) they gave me the great option of sending the order back for a refund which has items that are not returnable according to there policy. Which I haven't even removed from the packaging. And any item that isn't complete will not receive a refund. Sounds like a great option! Send the stuff back so we can not give you a refund. What a joke this company is. I see from other reviews on here this company can not be trusted. fool me once shame on you. Goalie Monkey will not be fooling me twice.

    MonkeySports, Inc.(Corporate) Response

    05/14/2024

    We're sorry to hear about the missing accessories and the confusion regarding our return policy. This is not the experience we want for our customers. Please allow us to make this right.Could you kindly provide us with your order number and more details about the missing items? We will investigate this matter immediately and ensure that the missing accessories are sent to you as quickly as possible.Our goal is to provide a satisfactory resolution, and we appreciate your patience and understanding.Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better in the future.Sincerely,MonkeySports

    Local BBB

    BBB serving North Central Texas

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