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Find a Location

AJ's Steel Buildings has 1 locations, listed below.

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    Business ProfileforAJ's Steel Buildings

    Carport
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/2/2021

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Alvarado, TX 76009-6578
    BBB File Opened:
    8/15/2021
    Years in Business:
    4
    Business Started:
    4/27/2020
    Business Incorporated:
    4/27/2020
    Accredited Since:
    11/2/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • AJ's Carports & Garages LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Fausto Naranjo, Owner
    • Ms. Nancy Naranjo, Managing Member
    Contact Information

    Principal

    • Mr. Fausto Naranjo, Owner

    Customer Contact

    • Ms. Nancy Naranjo, Managing Member
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    AJ's Steel Buildings, LLC (AJ's Carports)********, ** October-November 2022 ************ walked off and breached their contract halfway through the build. I discussed the plans with the owner, ******* "*****" but the workers either didn't know or didn't care. ***** promised he would be there to supervise, he showed up maybe twice in a month. Workers are non-English speaking and NOT certified welders. I had to call the office to discuss problems. Posts were up over a week in the rain, I asked them to drill holes at bottom to drain, they said No. I drilled holes and took them an hour to drain. They said concrete sheet ledge was not straight, so I called concrete company to come out, if metal company could "tell them how they want it" they only asked for bottom half and continued to complain about vertical part where they set posts back 1" from edge causing more issues when they put base angle upside down and not to the edge. The corner posts (among others) were not ********** corner was a 4" diff. top to bottom. They used (wasted) new purlins to build ladders, damaged new wall sheets and refused to sell me new ones after they left. They left roof sheet metal tacked with only a few screws which could have caused major damage. ******* told me he would charge me separately to finish s******* the roof. new contractor had to rework panels due to misalignment. Found at least a twelve pack of empty beer cans amongst the giant mess they left. They also changed the contract, moving amounts to different contracts, so I would pay more than the agreed deposit and schedule of original contract. I had to pay another contractor not only to finish the job, but also fix all their sloppy poor work. Every question or concern I had was an argument. Above all, the owner would talk bad about me in spanish in front of me (I know enough to know gringo and foul language) They are untrustworthy, argumentative and lack integrity.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    peter w

    1 star

    09/30/2023

    Do not use this business! AJS Steel buildings do not guarantee any of their work except for 30 days. We lost our carport a year and a half after they installed it. They said they would replace it only after we file with our home owners insurance and they take the check and write off the rest. This should have been replaced for free as 54 mph winds took the carport airborn and destroyed it. They advised their product will with stand 90 mph winds which is false. They do not use the correct anchors and the installers were about 3 hours late and worked until well after 10pm on a work night. They are horrible at responding to any email and are not helpful at all. Please do not use this company because if you do have an issue with your structure you will NOT get any resolution. We have gone with a more reputable company who knows what they are doing and are making this process to replace our carport so much easier. AJS Carport is a horrible company, Do not use.

    AJ's Steel Buildings Response

    10/04/2023

    I am writing to address a recent issue involving one of our customers, ************, and his dissatisfaction with our services following a storm in ******, **.We deeply regret to hear about any dissatisfaction from our customers, as we strive to provide the highest level of service. When we were informed about the storm damage to **************** carport, we promptly dispatched our crew the next day to dismantle the damaged structure. We also assured ************ that we would replace the damaged unit.However, ************ preferred to communicate solely via email, which unfortunately can delay our response time compared to direct phone calls. We informed him that we were consulting with our engineers about the anchoring system used and promised to follow up with any new recommendations.************ also inquired about a concrete pad, under the impression that we should pour a slab for his replacement unit. We clarified that we do not provide concrete services. He claimed that his carport only had rebar, but our records, photos, and his own posted video clearly show that the carport was installed with mobile home anchors.Our contractors observed and documented similar storm damage in **************** neighborhood, including damage to carports from different companies, front porches, roofs, fences, and even an AC unit. This evidence suggests that the storm was exceptionally severe.We attempted to resolve this issue by offering a replacement carport at no charge to ************. However, he chose to involve his attorney. At this point, we decided that all further communication should be conducted through our legal counsel. We are also considering legal action due to the false posts and videos.We hope this clarifies our position and actions taken in response to this unfortunate situation. We remain committed to providing excellent service and resolving any issues that *** arise.

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