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ComplaintsforTexas Stone Countertops & Services LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Texas Stone to do work in July 2023. After finished, the stove was not put back in correctly and it caused functional problems in the kitchen. We have reached out to Texas Stone on multiple occasions but have been told, "we will let you know when someone is able to come out." We have been patient and have been waiting for almost half a year. We would just love the stove to be put back in the correct way and the kitchen drawers to be able to be pushed in.Business response
02/27/2024
Hello, we apologize on our behalf that its taken ** long to return and fix the detail . We had gotten very busy and werent able to make it sooner as we expected to . The holidays came around and yes I admit that we did forget . Once again we apologize about this . We have tried contacting you and havent gotten a response. If you allow us to we can return and fix the detail.
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Contact Information
7824 E FM 917
Alvarado, TX 76009
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.