ComplaintsforAmerican Elite Remodeling and Roofing
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contractor hired to build a 20x40-ft addition. Was told in contract that it would be completed within approximately 2 months during that time he barely showed up at all and then got very angry when we asked why things weren't moving along. After that point we saw him once a week occasionally then once a month then not at all. Continuously claimed weather and health was keeping him away and we tried to be understanding however the weather during that time was quite good. And when he did come back he would tell us about his fishing trips and other things that he had been doing forgetting he had told us he was in the hospital or that someone else was sick and that he had also been working on other jobs. When we hired him he told us after he completed his current job that we would be his only contract until finished. When we finally told him we would like to part ways he offered us material and money back and then refused to bring both. We offered to meet him somewhere closer to him and he refused that as well. The workmanship was also very poor the framing is all 24 inches apart and not 16 he also began changing things from the very beginning. Instead of digging out a small portion of the area like we requested and he agreed to he insisted on changing it to a metal framing for the bottom claiming that drainage would be an issue even though we had a solution in mind for any drainage issues. He also used the nail gun with such inprecision that where three nails were all that was needed he would use over 20 on framing and all over the outside of the house nails are put in the wrong spaces missing studs so from the inside you see Nails everywhere. I won't be able to attach pictures of his poor workmanship but I can email those as well as the text messages we received from him. For more than 5 months he left a trailer and when we we told him we were going to have it towed he told us to keep it and then turned around and told somebody else they could come and get it....
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.