Business ProfileforGreen Country Pest Control

The salesman pressured me to sign this agreement the same day in order to schedule my initial treatment conveniently after my next-door neighbor the following day. The salesman offered a discount to the initial service to incentivize due to the convenience of them coming here for the neighbor anyways. I am a renter and stated that I needed time to discuss this with my landlord prior to signing anything. The salesman then offered an adjusted cancellation fee to mitigate the risk. I cancelled my agreement 2 weeks later upon learning that my landlord had a pest treatment plan of his own for the property. When I called "the office" number for cancellation, I emphasized that we had an off-nominal agreement and they ensured me that management would be in contact with me to confirm the fee prior to any charges. The following day, my card had been charged the full cancellation fee. It has now been 2 months and at least a dozen phone calls back to "the office" contact, which I've now learned is a fully remote work force that is entirely out of touch with management. I was told EIGHT TIMES that a manager would call me back ASAP before I received any communication at all. Today, 2 months into this circus event, I finally got a call. She stated that they will not be making any adjustments. At this point, I'm not even angry about the charge. I am angry about the complete disorganization and lack of professionalism. They do not care to hear customer complaints or to remedy their wrongs. The manager hung up the phone in the middle of me talking. If you can't adjust the charge to address the mistake your company made, then at least confront the communication holes that were uncovered along the way. This is no way to organize a business. I lost more from the time and effort spent trying to reach someone of authority than I lost from the mischievous cancellation agreement.

Ms. Watson, we sincerely apologize for the experience you have had with Green Country and the time it took to escalate to the appropriate personnel. Our manager and owner will be reaching out to you directly to offer reconciliation.