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ComplaintsforExplore USA RV Supercenter
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
When we did our initial walk of the rv when we purchased it 8 months ago, the dealer notated some items that would need to be fixed and ordered. 8 months later, we are still waiting on these parts. Previously, the service department had told me they could ship me the parts being ordered since we had no way of getting our rv back to the dealership 2 hours away. I spoke with Adonis who took over after the last person left the company. We text back and forth for a while, ultimately agreeing he'd send us the screw caps, cabinet door, and wooden vent. He sent them out immediately. What we received instead, were some decals. I'm not even sure they were meant for us. I sent him a photo of what came in the box, letting him know none of our pieces arrived. He then said they had 'just arrived' but then proceeded to tell me there would be a charge to ship them. I'm not sure why he all of a sudden wanted to charge me when he was willing and attempted to ship them before at no cost to me. I'd like to have the items shipped to me at the dealer's expense.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.