Business ProfileforHappy State Bank & Trust Company, a Division of Centennial Bank

I tried to freeze my account multiple times due to transactions I did not authorize. Since I had a negative balance they could not freeze my account or close it. They said I owed $300 which I paid, however while this payment was processing they charged me $79.75 more in fees. Again they said they are unable to freeze and close the account. I then paid $80 to get to a positive balance and close the account. But since they’re was now a positive balance of $.25 they could not mail me a check for 25 cents and close the account. I called a week later to attempt to close again and now I owe $140 in overdraft fees due to suspicious PayPal activity. I asked if they could freeze the account while I called PayPal to see what the issue was and they said they cannot freeze the account. I sent the exact amount to 0 out the account and they finally closed the account. My entire experience was horrible I feel taken advantage of and bullied by the bank. I am an unemployed student who cannot afford to pay a $500 to a bank because they claim they are unable to freeze my account and stop transactions which I thought was my right as a customer. To summarize, 1) How can a bank refuse to freeze my own account due to suspicious activity? 2) why can’t a bank close my account and send me a check for the remaining balance?