Business ProfileforKia of Amarillo

If I could give them zero stars I would but I can’t so that’s why I gave them 1. This is our first time to buy a brand new car off the lot. We purchased a 2023 Kia Sorento back in January. The car is great and I love driving it but I HATE their service department. It is a complete joke. The first 2 oil changes I took it in for the oil filter was not changed, the fluid were not topped off, the tires were not aired up and the oil maintenance light was not reset! The third oil change I had to watch them in the shop to make sure it was done correctly. The 4th oil change I made an appointment 3 weeks in advance and when we took it in I was told it would be a 2-3 hour wait because I made an appointment over the phone and the ones made online take precedence, which I have always made the appointment over the phone with no issues. I just took it in yesterday for the 5th oil change and they have a completely new staff so we were hoping it would go better but we were wrong. After getting the car home the oil cap was not tightened so it was leaking, none of the fluids were topped off and the oil was barely registering on the dip stick. So I took it back to get it all fixed. I tried to talk to the manager but he conveniently is never there so I guess this review will get to him first before I get a chance to talk to him face to face. It’s sad that you can’t trust the company to do a simple oil change that you are supposed to get for free for 2 years! I would never purchase another car from them! We will travel to Lubbock or anywhere else to purchase our next KIA!!