ComplaintsforMeticulous Maids
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/16/24 I paid 250 for meticulous maids to clean my house. They gave me a list of things they were going to clean. The list wasn’t fulfilled and when I asked why they told me it was because a walk through wasn’t done at their convenience. I did a walk through when I got home from work but was told it was too late. Nothing has been done to compensate for their errorBusiness response
08/27/2024
*** tried to take advantage of my kindness is what happen. She called me at the last minute to clean a house she had already started moving into and wanted me to fit the job into my shedule on her timing. I stopped by very briefly to discuss details and prices. She said the price I quoted was too high so I told her I can remove some off the "add on" services such as base boards and inside of appliances etc. She said okay that's fine that she was only able/ willing to pay $250. I then told her a list of things that would be done for that price. Sick as bathrooms, kitchen cabinets, counter tops, outside of appliances, blinds, fans, light switches, floors, etc. She agreed. I sent her pictures when I was done and not only did she not complain about anything she said "it looks great". She didn't even reach out to me to tell me she wasn't satisfied with the cleaning until several days later. She even attempted to show me a picture of something that I did clean that was no longer clean. Even though I knew I did what she paid for and some I said that I would go fix whatever she wasnt happy with. She proceeded to be rude to me instead and said some pretty vulgar things to me before saying she would just do it herself and hung up. I offered to correct what supposedly wasn't done to her liking and she declined. I might would consider a partial refund if that helps but I spent several hours cleaning her house and did way more than $250 worth of cleaning so I feel taken advantage of in this situation because she wanted me to do a deep clean for the price that she wanted to pay and that's not how it works. I invested my money and time into cleaning her home and even did it on short notice. Please let me know what else I can do to resolve this issue. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.