Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a ******* back up generator a year ago. Scottco came and performed the yearly maintenance. Since this was done our generator has not completed the periodic starting and running. We have contacted Scottco twice. Talked to the tech who assured us he would come check it out and get back with us. Have not seen nor heard from him. This response happened during installation. Would like for the owner to contact me. I have two other locations I would like to install a back up. Love ******* but not Scottco
Business response
03/20/2023
Mr. *****, thank you for allowing us the opportunity to come out Thursday to address the maintenance schedule for your ******* generator. We appreciate the opportunity to earn your business and look forward to working with you in the future. Please do not hesitate to contact our office if you have any questions or concerns.Initial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a issue arise with Scottco in mid-late 2021. They were offering a "VIP" something if you paid $210, they would come and check plumbing, heat, air, electrical. They did not do it. I called them to come fix my commode and they came 3 different times for the same problem and charged me a service fee every time. I ended up calling a different plumber and he came out and found out the commode was cracked and needed to be replaced. I am just wanting to get my $210 refunded to me for the inconvenience. Tried calling Scottco to resolve the issue and didn't get anywhere with the conversation with the Plumbing Supervisor.Business response
02/01/2022
Business Response /* (1000, 5, 2022/01/27) */ Mr. ***** was a member of our Super Service Club. By our records we called Mr. ***** October 4, 2021 and left a message. We called again October 12, 2021 and spoke to a lady that stated she would have Mr. ***** call us back the next day. Our calls were never returned so the maintenances were never ran. Mr. ***** had us out to repair a toilet, our technician was on site August 26, 30, and 31st. We never received a call back that the customer was still having trouble. Mr. ***** spoke with our Plumbing Supervisor today and stated he was unhappy with our service and that he wanted to cancel his SSCM. Our supervisor agreed to cancel the membership and issue a refund of $210.00. Our Customer Service Supervisor called and left a message for Mr. ***** today, January 27, 2022 around 12:15pm, to let him know the refund was being issued and his membership was cancelled. Per our records all requests of the complaint were addressed prior to receiving the complaint notice from the BBB. Consumer Response /* (2000, 7, 2022/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this issue and refunding my membership.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.