ComplaintsforSuper 8 By Wyndham Amarillo West
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom it my concern, My husband and I stayed at the Super 8 by Wyndham Amarillo West 2103 Lakeview Dr. Amarillo Texas 79109 on the night of 11/09/2023 and checked out on 11/10/2023. While checking in I saw no signage as to extra charges for using the sofa bed and nothing was mentioned to me about it at check in there is also nothing on the website stating that either. I had paid $73.32 for the room to begin with and was charged $20 extra dollars because we used the sofa bed that was included with the room. I have been trying to get into contact with the manger to no avail. He or she will not call me back to resolve the issue. I have also emailed them as well with no response. All I want is a $20 refund. I don't feel as if it is right for them to be able to charge extra for something that is supposed to be included. I have included screen shots of the bill, the charges on our bank statement, the website detail and the original bill. If you have more questions please contact me at ********** or ******************@outlook.com Thank you, *********.Business response
11/20/2023
Since it our front desk did not mention , we will refunded the money back oh her cc.
Sincerely,
Guest Services
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.