ComplaintsforTierra Nueva
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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 28, 2022 I met with Jose to review a home for remodel at **** ****** st, Amarillo, TX, 79102. We came to an agreement on the timeline, construction and price. I was told the remodel would be completed by June/July 2022. Jose claimed there was a delay receiving the new windows in August, but claimed they arrived on September 29th. Other work that could have been completed without the windows was not done, and now we are in January 2023, and the project is still unfinished. Some paint and drywall repair, and a partial bathroom retiling are all that have been done so far. I paid $39,000 for the remodel, and maybe $5,000 worth of work has been done. I am including the signed contract, and a copy of the initial payment of $20,000. I do have the receipts of the other checks somewhere if you need them.Business response
02/28/2023
I finish in two more serla and im going to Put a wooden trim on it for the extra timeCustomer response
03/03/2023
I am rejecting this response because: The project is still not completed, and we are entering month 11, for a project that should have been 90 days at maximum. They have made some progress, but not enough for the entire month of February, which I extended to them to complete the project. I have attached receipts of all payments, which exceed the contract amount.Business response
03/24/2023
BBB spoke with the business and they indicated that they are continuing to work on the project and anticipate it will be completed in the next three weeks.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.