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Find a Location

Corebridge Financial has 1 locations, listed below.

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    Business ProfileforCorebridge Financial

    Retirement Planning Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    88 complaints closed in last 3 years

    63 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    PO Box 15648, Amarillo, TX 79105-5648
    BBB File Opened:
    2/13/2015
    Alternate Business Name
    • Valic Retirement Service
    • Valic Retirement Services Company
    Business Management
    • Mr. Jeff Bartlett, Director of Customer Service
    Contact Information

    Principal

    • Catherine Fortin, Consumer Affairs

    Customer Contact

    • Catherine Fortin, Consumer Affairs
    • Mr. Jeff Bartlett, Director of Customer Service
    Additional Contact Information

    Email Addresses

    Customer Complaints

    88 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On Thursday, June 13, I applied for a hardship loan for dental work that is needed. Then, the next day, I received an email, informing me that the Distribution Certification Statement was missing; so, on Saturday, I sent the information to their office. On Friday, when I called to see if they can push the processing faster, I was told that I needed to send the Hardship Distribution Form. In fact, looking back at my paperwork, that was done way last week. It is urgent that I have the money in order to get this procedure done. I don't want the problem with the cavity to destroy the nerve and root. This has become very frustrating because the necessary paperwork has been sent. In their email to me, which was sent today (June 22), I was informed that the paperwork could not be processed. What is even more frustrating is not know why nothing was processed. If I knew the specifics, then the issue can be taken care of. If there is missing information, which shouldn't be, I need to know what additional information is needed. By the way, on one of the forms, it asks for my marital status, which is "Single". Therefore, I don't need a spouse's approval for anything. What I need is my money. I am not happy at this point; and, judging by the reviews, there are many unhappy people. One thing is for sure, Corebridge will get their money back because they have my banking information on file. And, when it is time to pay the money back, the money will be taken from my checking account.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jon K

    1 star

    06/21/2024

    Awful Customer service , bad products, long wait times to speak with anyone in the US, I will get out of these products asap.

    Local BBB

    BBB of Amarillo

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