ComplaintsforOvernite RV Park

• Initial Complaint

  06/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We booked 1 week here, 5/20/2022-5/27/2022, a check in and check out date. We paid for that week and also paid a $50 deposit towards electricity, they claim they do a meter reading on check out date and either bill or credit your card based on electricity used. On checking in, they have you sign and initial a contract, they do not provide copies of this contract. During the week we were there I had numerous verbal discussions regarding our departure, the meter reading, and they confirmed that a week would be minimal electricity charges and we would be credited. As we left, I stopped at the office, confirmed we were on our way out and would they do meter reading. They confirmed they would. I waited a week, no credit. I emailed them. They responded that I would not be receiving a credit as I did not give written notice 2 days prior to our SCHEDULED departure, that we are leaving. They claim this was in the contract I signed. At no time did they mention this during any of the discussions. No other RV Parks, Resorts, Hotels have a clause to give written notice when you provide a check in and check out date of 1 week. Guests are intentionally gouged of deposit because of this unusual practice.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/07) */ Contact Name and Title: Wendy ******* Contact Phone: XXX-XXX-XXXX Contact Email: **********************@gmail.com Ms. ****** signed a rental agreement which is required of all weekly or monthly customers. This agreement clearly states in bold lettering that if a 48 hour written notice is not received, customer forfeits their deposit. Ms ****** initialed this to verify her understanding of the policy in two different areas. May 25th she discussed changing to monthly, not giving notice. The 26th one day written notice was provided, not 48 hours as required. Staff explained the deposit would be forfeited. Ms ****** then called me & stated she knew the policy but her plans changed. I explained we could not make an exception. I was then going to advise that we could keep the balance on record for a future credit but she proceeded to hang up on me before I finished speaking. Based on this, future credit will no longer be offered. I've attached the proof of one day notice provided as well as proof of her understanding of the notice policy where again, she initiated two different areas regarding this policy. We are not required to follow policies & procedures of other parks as each is it's own entity. Consumer Response /* (3000, 7, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I signed an agreement, with a check in and check out date of 1 week only. My complaint is how this practice of giving notice in writing is unheard of when providing a check out date of 1 week, in all hospitalities. It is an intentional way of gouging customers who just aren't accustomed to it. Other guests are complaining on social media. They are blatanlying lying about me asking for monthly and hanging up on them. During my week there I never called them once. There were no such discussions whatsoever, other than them doing an electricity meter reading and crediting me the difference on departure 1 week later. There were no discussions of forfeiture of deposit, not one. My plans driving across country to get back to my home were definite with no monthly accommodations. They not only have poor gouging practices, but they tell untruths about their guests. Manager came to my site and asked me to provide 1 days notice in writing, also an unheard of practice. I complied with their odd request, as they told me "the Owner is weird and requires this the day before departure." With their untruths, and the fact I did sign an unheard of contract, I expect this case to be closed. I accept that, am just satisfied to bring a very bad business operation to your attention. I wanted others to be very aware of the gouging to prevent them losing monies like I did, even when giving a check out date 1 week later. They are gouging a lot of money with this practice and somewhere someone will stand up to them. Thank you for processing. Business Response /* (4000, 9, 2022/06/14) */ The fact is that a legal, binding rental contract was signed by Ms. ****** and documentation of this has been provided. This contract would stand up in a court of law. This contract was reviewed with the customer prior to signing "and initialing the required notice clause" Had the customer had any concerns regarding our rental agreement or the terms therein, they should have voiced these concerns BEFORE signing the agreement. They could have chosen to rent at another facility. We have properties throughout the state and utilize the same agreements at all properties. Just because the customer does not agree with our requirements when it does not suit them does not nullify the rental agreement. Ms. ****** did in fact contact my on-site staff in person regarding the options of staying monthly. When the customer later decided to vacate, they only gave one day notice, which a copy was provided in my last response. After receiving the notice and being reminded by my staff about the required notice, Ms ****** then called me, the GM, and asked me to make an exception stating they only had $200 in the bank and had to move and needed the deposit back. Ms. ****** ended that phone call while I was still speaking, and I made no further attempt to communicate with her after that. Ms. ****** is providing false information by stating she never inquired about a monthly rental or that she never spoke on the phone with me. Again, just because the terms of the rental agreement do not suit the customer at the time does not negate the contract signed. We could have also charged an additional day's rent to fulfill the notice, but we did not do so. Other customer complaints have absolutely nothing to do with this case as each person may have a different reason for such complaints such as being evicted from the property. Ms. ****** needs to focus on her own reasons and take responsibility for the legal contract signed. We will not refund the deposit per the terms of the agreement. Consumer Response /* (4200, 11, 2022/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My goal for this complaint is to have others aware of this "written notice" policy for a 1 week stay, when providing a check out date of 1 week later, and paying for just that 1 week. My goal is for others to read the fine print, I did not. This establishment is either blatantly lying or has us very confused with another guest. We have been on a 3 month traveling vacation in our RV, staying no longer than a week everywhere we go, with a very generous budget. At no time did I discuss a monthly stay, or that we had only $200?! This is just not true and was never a part of our scheduled itinerary. Instead, I verbally asked about the electricity reading to get our deposit back, even on checking out we discussed it. Each time they agreed and made no mention of the contract I signed and violated, until after we'd left. They explained the policy of reading our meter and giving our deposit back, and nothing else. I am fully aware I initialed and signed a contract I didn't fully read! This is a warning to others.

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