Business ProfileforRodfathers RV Body Shop

We had an accident on June 30, 2023 in Amarillo & our insurance roadside service had our RV towed to Rodfathers. We came back home to Wisconsin and left our rv there. We were called in August & told it was repaired & our claim had been paid/ closed out so we rented a car & drove there w/our full needs disabled daughter & 2 year old granddaughter. I called when we arrived in Amarillo & was told to not show up until exactly 11 am; that we would not be allowed on property until then & if we arrived past 11:15 the rv would be locked up until the following week. We had to unload our rental car/children very quickly. I discovered the couch was still broken & my fiancé noticed several things & while I did get them to bolt the couch in place after an argument we were told “it’s been in other accidents “. We left, parked a couple miles away, took notes & called adjuster. He said he had seen pictures (not in person) & approved their work. I called our insurance claim agent and we agreed to meet an adjuster at our home in Wisconsin to go thru the very shoddy work from Rodfathers. I called Rodfathers to discuss prior to leaving Texas as we were told we had to be off their property so quickly & and was told she would not hear any of my complaints and she hung up on me. Not only did we pay Rodfathers our deductible, but we paid additional for new tires and they received almost $18,000 from our insurance. Plus we had to pay an additional amount of money to have it correctly repaired back in Wisconsin. I’ve never had a business be paid prior to an inspection of work. I’ve never had a business not go thru their work with a customer & I’ve never had a business talk over me as a a customer telling me “to shut my mouth before complaining “ & then be hung up on. They did tell my insurance agent however that we could bring our RV back and leave and they would look to see if they missed anything. They knew our circumstances w/our full needs daughter & granddaughter & they took advantage