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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a law student who lives at home with my parents in Southern California. I checked one of my bank accounts this evening and saw this company who I have never heard of, based over 1,000 miles away in Texas, a state I've never been to, made 7 different withdrawals, all on the same day, draining my account. This company stole my funds and needs to be investigated. Not only did this company illegally steal my money, but has now caused me to have to go through the process of changing all of my account information and getting my bank involved.Business response
07/20/2022
Business Response /* (1000, 5, 2022/07/11) */ Contact Name and Title: Charlotte ****** Contact Phone: XXXXXXXXXX Contact Email: *********@rayneofamarillo.com With every precaution made including being PCI DSS certified. The gateway to the merchant company handling debit/credit card charges had been compromised. As soon as fraudulent charges where found, the merchanted company was notified. We were informed at that time they would close the account gateway, perform an investigation and return all fraudulent funds to the owners. Unfortunately we have no way of knowing who or where the funds are coming from and are dependent upon the merchant company's investigation. I have remained in close contact with the merchant company regarding their investigation. As of today many refunds have already been given. I have been assured all fraudulent funds will be returned. I sincerely apologize to the complainant for any inconvenience she has had. I will continue to remain in contact with the merchant company until all funds have been returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.