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ComplaintsforSewell Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My truck was towed to their installations in February. Two weeks passed by and no one contacted me, they had registered the truck under someone elses name and could not find it under my name. The repair shouldve taken 4-6 weeks. We are in June now and the repair has not been done. Every time I call they will return my call and they usually dont. They cant give me a definite answer on when my truck will be finished and they do not communicate with me at all. I have to call every week for an update and all they say is they will call me back. I bought the truck from the dealership at the end of January, went in in February I have to countinued to pay for the last 5 months without being able to use it, this has caused work problems as this is my work truck.Initial Complaint
08/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to the business on August 19, 2023 to trade in my truck. I test drove with the salesman ****, afterwards I proceeded to give him my husbands information on income to verify qualification. At that point I had him clarify what the process is to pull a credit report, this is when he told me that they would pull one for the dealership and that they would submit that report to the bank. I reiterated that the credit report should only be pulled once. About ***** minutes had passed and my husband started receiving notifications that the credit report was pulled, there was a total of six reports pulled by six different banks, at that point I asked him why they pulled the report multiple times when I clearly requested that they only pull it once. He told me that they only pulled it once, that is when I showed him the notifications from the banks. I told him I am no longer interested in trading in the truck and to stop pulling the credit report, as of today (two days later) I am still receiving communication that the credit has been pulled. He had also told me that the credit report being pulled would eventually go away in 30 days and that it wont affect the credit score.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.