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ComplaintsforPool Mechanic, LLC
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a proud Army Veteran Sergeant, a school teacher, a wife, and a mom who is enrolled to become a nurse. I have always been proud to serve others selflessly. *****************************, had done some work once before, about a year and a half ago. We live in a rural area, and it is difficult to find services. He advertises in town and does business as Pool Mechanic, he came to my home on the 27th of June 2023. He came to look at our swimming pool and to remove a heavy metal part left by his workers on my property from the prior visit. He looked at our system and then said that the pool pump was no good. He asked for a check to fix it in the amount of $2, 650.00 USD. I gave him the check in the hope our pool would be fixed by the Fourth of July holiday. He came back on the 29th of June 2023 to supposedly fix the pump. I had to run some errands, and I texted him to tell him so. When I came back he was just gone without telling me. I texted him to ask him what happened; had said he was going to Midland (a town about 40 minutes away) to get parts. He has never come back since then. I have texted him and called him to get updates, but he has just been stringing me along saying he hasn't been able to find parts. On the phone with me, he was even claiming supply chain issues. I did not believe that. I then asked for my money back because it was clear that he would not fix it and was just saying things to appease me. He keeps telling untruths saying he will get back to me, but never does. His way of dealing with me has been with horrible disrespect and disregard for our common humanity. This whole situation is unacceptable, especially for *******, ** a small rural town that seems to overall respect good citizens that serve our country and community.Business response
08/21/2023
I too am a proud Army veteran and I work tirelessly to accommodate my customers and see that they have the best service available to them. I have an invoice signed by ****************** for the installation of the pump. She has an outdated automation system installed on her equipment that is no longer working properly, she has been advised of this but still seems to think that her pool issues are my fault. If you would like to speak to me about this matter, I have my number listed below. Thank you for your time.
Regards,
*******************
Pool Mechanic, LLC
************Customer response
08/21/2023
Complaint: 20448646
I am rejecting this response because:
He's trying his best to convolute things to try to get an advantage or even just an argument, which is really ridiculous. He's a sad human being.Regards,
****************Business response
08/24/2023
****************** did not contact me to clean her dirty pool, she contacted me to install a pump. Attached is my supplier's invoice with the serial number of the pump that was installed at her residence and pictures of the equipment with the corresponding serial number. Her pool is dirty because they do not take proper care of it, in September of last year, I acid washed the pool, installed a new filter and gave her husband a pool school on how to operate the equipment, proper chemical use and how to keep it clean. As you can see in the pictures of the equipment the whole property is a total mess and unkepted. An acid wash/cleaning would have been $1800.00 more and would have been listed on the invoice that she signed. I have attached that invoice also.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.