ComplaintsforBayfront Roofing & Construction
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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
7/23 Bayfront Roofing was working on my roofing. He came out in June and told me that it would be $5000 to replace my flat to fix my flat roof. It would last me 10 to 15 years.She didnt come out until July 1 time and then August 2 time of 2023.My roof leaked after he repaired it, and I let him know that I had a spot several spots to my roof on my ceiling..But we didnt have a lot of rain in 2023 so it didnt come to my attention that my roof was actually worse than when before he fixed it when we have rain see her for a week I now have a spot at 6 x 3 on my ceiling and I had several pools of water on the floor I never had these before.It took a long time to figure out that he did a bad job because we didnt have any rain. when I explained to him what happened he said well were not gonna do anything else. I only paid him 35 out of the 5000 but I was waiting till he fix the leaks to pay the remainder. He just told me yesterday July 31, 2023 that he would not do any more work for me and that was it.So now Im at $3500 and my roof is in worse shape than when he came. I dont think this is right he says this commercial that you shouldnt have to worry about your roof. He brought his kids out here. I thought he was trustworthy I feel like this was terrible for me. I need help.Business response
08/07/2024
It is unfortunate that some will use this platform as a weapon against the small business. ***************** called our company three years ago and asked for a solution to a large problem she had on her commercial building. We inspected and instructed the customer that the only solution would be to install a new roof and gave an estimate. The customer stated that she would be unable to afford the full roof. She later called literally crying and begging for an inexpensive solution. We informed her that any repair we performed would be short lived that the building required a new roof. She persisted that she understands that its only a bandage but ask that we do the repair anyway. We performed the repair as contracted, however, the customer never paid her due balance. We called several times and was always given an excuse why she was unable to pay. Three years have passed and now she is leaking once again. She has demanded that we repair her roof. We informed her that not only did the repair we performed have no warranty (we informed her of this before doing the work) in addition, she never paid for the work and so she definitely has no warranty. She has posted these hate filled reviews to all platforms in an attempt to force my company to do additional free work for her. It's a shame that some will stoop to such levels.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.