ComplaintsforResurgence Medical Spa, LLC

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed up with this business for weekly testosterone replacement therapy. In addition I paid for two peptides that had to be ordered according to the **. Upon returning the following week for my test injection, I cancelled further treatment plans as well as requested a refund for the ordered peptides. This was due to the complete lack of professionalism in this clinic. I met with the **** *************************, and he promised to refund me the cost of the peptides which were $1500. ************** told me it would take 5-7 business days for a refund. It has now been 6 weeks later and I still have not received a refund. I have sent numerous emails, texts and left voicemails. I want the agreed up refund of $1500 immediately.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I decided to start the weight loss program in September, and spoke with ***** about doing a round of semaglutide with *** ****, and skinny shots. I completed my first full round with all the injections and returned to Resurgence wellness clinic. I informed ****** that I experienced NONE of the effects, as I was told I would experience by *****. She mentioned that I had to do an additional month of the *** ****, to get the full benefits. She also told me that they were tapering people off of the semaglutide because people reported terrible side effects. ****** promised me that if I did extra months I would see results. After the second month of no results, I met with ***, before starting semaglutide in October, by this time I had tapered up to .75mg of the semaglutide, and still had experienced NO effects of the medication (***, skinny shots, semaglutide). I told ***, that I was very concerned,because I spent alot of money just for the products not to work. *** assured me that no matter what, they will offer me a resolution. After this meeting, they removed the b12 compound, and put me on only semaglutide, tapering me all the way up to 1.5 mg (still on *** and skinny shots). After doing another 360 body scan, we learned that even with being tapered up I had been gaining fat! After seeing that I still had no changes, I was told that management would call. I drove in again to meet with ******, she requested that I email a copy of my bloodwork, I did, and never heard back. *** said management would call, no one called. For the past THREE months, I complained that the medication was not working, but was forced to sign up for several more months. ****** shared that many other clients stated that semaglutide medication wasn't working so my case was not an isolated incident. Despite this, their team still sold and marketed me an ineffective product. The total of what I spent was $2,332.This company knowingly sold me products that were ineffective. I'm owed a refund.

  Business response

  01/05/2024

  Based on the nature of this complaint, we are unable to discuss the specifics of this situation due to HIPAA privacy laws. Medical Weight Loss is the practice of medicine using prescriptive medications and medical treatments by licensed medical providers. This is not simply a product or service. There are several reasons that can affect a persons results.As recommended by the *** and the manufacturer, medications are to be maintained for 4-6 months to see reliable results but this is solely based on the individual, lifestyle, comorbidities, diet, and other medications that a patient may be taking. We encourage all of our providers to discuss with our medical providers the efficacy of our treatments, realistic expectations,adverse side effects, and management of their care. These are not management or business related issues. This is the practice of medicine and correlates with provider/patient relationship. Patient received all treatments and services. Patient was educated to keep medications refrigerated and patient admitted they were traveling and did not have the medication stored correctly. Providers went above and beyond to help support, educate, accommodate, guide and instruct patient throughout the treatment plan. As previously stated patient did not follow treatment plan accurately but received all services, medication, and supplies. 

  Customer response

  01/05/2024

  Complaint: 20943389
  
  I am rejecting this response because: the vendor is lying. I followed all of the treatment plans as described and that were provided, had multiple check ins with the nurse and also the clinical assistants. This vendor is lying, and ******** fact that it took more than three months for them to reply and that they have not been responsive to my email and phone attempts just goes to further show how removed they are from ensuring they provide adequate honest, and reputable services to their customers per their website. What proves this, is the multiple body scans, the proof is also in the appointment completions that I have via email. The company is lying, and have not provided the services promised as agreed. If HIPPA is an issue than I can issue permission to indicate release of medical documentation proving otherwise. 
  
  Regards,
  
  ***************************

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was introduced to a new product, aod ****. Was informed its ala cart and would cost $299 on a month by month basis. No contract. I could pay monthly when I pick up my product. I paid twice for August and September in office as discussed. On October 25, 2023 this establishment ran my card without my consent. I do not have any signed contracts for this product as I was told by the practice manager, *******, that this is a non contracted product. That they didnt have contracts for any of their products at right now since they were switching systems. I have called numerous times for the last week. Since 10/25/23. I have spoke to ****** and BJ but ******* refuses to return my call. ** also mentioned that this has been an issue with ******* to calling clients back. I want them to reimburse me. For services and products I do not have.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This business charged my credit card my card $1425 without my approval or signature. When I asked for a refund they would not process so I went to my credit card company and received a $575 refund which is exactly the amount I was overcharged. I had 35 units of paid Botox (used 28 12/4 and banked 7). They didn't like my valid credit card dispute so they deleted my 7 units of Botox from my file. I am now filling a $68.25 dispute with BBB for my deleted purchase.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a package of services for $599.00 and because of moving I will not be using it. I was not told or given any information that if I did not use these services resurgence wellness would keep the money. Had I been told prior to purchasing I would not have purchased this package. The way I found out was on Friday 8-26-2022. Id called to ask if I could come in for Botox and was told no, there are no nurses here, the person that administers ***** wont be back until Monday would I like to schedule them? I replied no Ive horrible headache and Botox will help. I was placed on hold and informed that ***** had just come in and I can come he will do it. ***** and two nurse trainees entered room (total of 3 nurses) and began speaking to me about headache telling me if I had fillers it would deter the muscle atrophy at temples and to that I replied yes. I replied not concerned about cost Ive enough money on books. No prices were discussed. I left thinking that the money would come from the $599.00 that had been sitting there a couple months. I received call from nurse manager (4 nurses in building?) Friday asking for payment for fillers. I explained that there is $599.00 in account not counting money for Botox on account. I was told she would call someone and call me back after she informed me there are no transfers or refunds for services not used. I received no return calls although I called twice afterwards inquiring. I was told message given and she will call me back. I received a call from ***** explaining he needed $400 for fillers how would I like to pay? I asked about the $599.00 sitting in my account? ***** replied there are no transfers or refunds. ***** explained in great detail that the $599.00 is for consumables and it has already been allocated. I replied ive not used it and these are services. Not consumables. Ive not consumed anything so the $599.00 should be there. No reply to 2 emails sent ************************

  Business response

  09/28/2022

  On July 27th, 12:21, the client made a purchase for products/services on sell. The receipt indicates that the client entered her PIN and understood there is no refunds or exchanges as stated on the receipt which she received a copy of. On August 26th, 10:48 am, the client was scheduled for botox, which the client did receive and it was a pre-purchased product. The client then indicated that she wanted fillers which we obliged as witnessed by 3 medical providers. Then client then exited the building without paying. After contacting the client, we offered a discount, the client indicated that she did not want the services she had previously paid for and that she wanted us to exchange the services. We dont exchange products and services nor do services cost the same. Her initial purchase required that we secure consumables, which if you would like to check with any *** approved manufacturer on the planet, they all have consumables. The client also receive 3 injections totaling $225 that she did not pay for. The cost of the fillers is $950.00. We offered her a compromise at $400, the client then reported us to BBB. If you have a gym membership and decide not to use it, that does not give you ************************* to take nutritional items off the shelf and walk out. We have video and camera footage indicating that the client never discussed or stopped to discuss payment arrangements or the scenario. We later called the customer for resolution which we did not receive. Regardless of the outcome from the BBB, we will be filing a theft of services report with the police at the end of the week and providing them with the footage to substantiate our claims. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩