ComplaintsforThe Hudson Apartments

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved into these apartments 6/14 they had me sign a new contract the day I moved in. The original apartment I was suppose to move into they said the person wasnt moving out so they put me in another apartment. The apartment they put me in have a lot of maintenance issues. I have been putting in maintenance request since I moved in. I put in a request 6/28 and maintenance have yet to fix everything in my apartment. My blinds still need to be replaced and the microwave need to replaced. I was told that the wrong microwave was put in. The water pressure in the kitchen sink keeps going low. I want to either be moved to a better apartment or everything in my apartment need to be fixed. Every time I call I have to call several times for someone to answer. Every time I call a manager is never available. I have spoken to a manager once and when I called back to speak with him he wasnt available I left a message and never returned my call. Im to the point I want to break my lease and shouldnt be charged. I have never had to experience so many issues having to move and being stressed out. I need this issue to resolved immediately.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved to the Hudson Apartments 05/18/23 to **** Forest Hollow Lane #****. I had to give the keys back and sign another lease due to it being ***** infested and was placed in another unit with the address of **** Forest Point Drive #****. On October 1st 2023 my unit flooded with sewer water from the garbage disposal. I am a Type 1 diabetic and I came home to a huge puddle of water on my wood floors running from the kitchen to my room and had seeped through the wall behind the oven into the other room. At 8:04 pm I recorded a 37 second video of all the water that had came out the sink. it was warm and smelly. At 8:09pm I recorded a 14 second video as the water started to overflow the sink again. I called emergency maintenance over 15 times and left over 10 voice mails, I even made a call to ******************************************** *************** and they advised me they were not able to contact management to their sister property as well so I ended up sleeping in the unit flooded because I had nowhere else to go. 10/02/23 I contacted the ***************** and ****** with the city advised me they got a citation for my unit. Maintenance THEN came and replaced the garbage disposal. Still no actual walk through. 10/05/23 another maintenance request was put in because the sink was not sealed properly. 10/13/23 another work order was put in because the dishwasher came out the wall. I decided to stop waiting for the walkthrough and cleaned the hazmat with family's help. 10/26/23 ****** and a lady finally did a walkthrough 26 days later after everything has soaked into the wood floors and walls and tells me he saw no moisture. I advised him everything has dried up at this point and I couldn't take the smell so I cleaned so I wouldn't have to work in the mess seeing I work from home. I ask to be let out the lease since they never tried to place me in a new unit and was told I have to give a 60 day notice an pay a early termination fee of almost ****. I just want to move.

  Business response

  11/13/2023

  We do apologize for the flood that happen but we have issues when residents in the building throwing grease down the drains causes back **** When my tech arrived to take care of the issue there was little damp on the vinyl floors which are not real "wood" there vinyl sheets. We also did a moisture reading on baseboards, walls and under kitchen sink and read negative for moisture. See the attached for photos. 

  Customer response

  12/07/2023

  Complaint: 20807767
  
  I am rejecting this response because:

  He did not tell me anything about vinyl floors. Either way when this apartment flooded there should have been a walk Through the same day an the fact that the city gave me her personal number and advised me I have to right to move off the property says a ********************* came yesterday and painted under the sink and put something for moisture and mold! This should have been done way back in October when the initial flood happen. So ****** definitely lied when saying there was no moisture detected. Maintenance said different yesterday. You could smell the mildew under  the sink. Today there were pipe issues again and seeing that I know this apartment is bound to flood again for sure! I had maintenance check my vents yesterday and they have NEVER been changed either. Please see the videos and photos attached. I am still trying to get in contact with corporate about this issue but nobody is responding. The videos from the garbage disposal are actually from TODAY and the photos from the vents are from yesterday. I do still plan on taking them to court for sure 

  
  
  Regards,
  
  *****************************

  Business response

  12/07/2023

  We do apologize for the sewer back but living in a community we have ***** residents living in 1 building  and at times we cant control what residents throw down there drain unfortunately sewer back *** is one of them. We aim to give the highest services to our residents and try to respond to issues immediately. We also did a moisture reading on baseboards, walls and under kitchen sink and read negative for moisture which is very good news when we seen that. See the attached for photos. 

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for an apartment Oct 10th and the lady ********* told me I was approved, pending verification of employment, which I sent in, then she approved me again over the phone. However then I got a different message saying I wasnt approved and I need to show 6 months of employment in which I didnt have as I informed her of my extra situation and she said that would work to lease an apartment. However they denied me on Thursday the 12th of October and they ********* kept playing games and ignoring the information I had already provided to her upfront in the first time. She again denied me for the apartment on Oct 13th. as you can see from the text messages I was supposed to receive my deposit back and its been 10 business days and there is nothing. I also requested formal documents through email of the denial and I was completely ignored and have received no such documentation. I request a full refund of all moneys due to the violations of the **** the failure to provide lawful written documents as is my lawful right to request and have as a consumer.

  Business response

  11/07/2023

  Hello, we have refunded the $250 fee back to her card on October 27th 2023.Refund - #********

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This started in October. I went to pay rent on an online portal and November rent was already added. I called and spoke to leasing agent and was told I had to pay what was on the website. (Violation of the lease). You can not request rent for future months. I then went on to pay rent and the payments were rejected without my knowledge. The Hudson again violated my tenant right by not giving me a notice to vacate. We went to court and ***** the assistant manager told the judge lies on type of lies. They can open the portal to pay the current month, they will allow you to pay with check and she would work with me to pay back rent. NONE OF THIS HAPPENED. ***** had a winter storm after court and the week I had to get my stuff together we were iced in, schools and work canceled (even The Hudson). ***** called me on Feb 4 asking had I vacated knowing dang well I could not moved because of the weather. I asked her if I come up with what I owe would they allow an extension to pay, she said probably not the portal is closed and we received possession last week. I am asking the eviction to be removed from my credit at this point since this was handled misleading and so tacky. I have attached a copy of the portal showing where the next month rent is due before its time.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 12th 2022 my wife and I filled out a apartment application at The Hudson Apartments in ********* with associate ****** and put down a deposit totalling $450 . We payed 2 Separate money orders one for $300 and the other for $150 . We were denied the apartment and were told we would receive a refund of $450. I've called many times and also sent them copies of the money orders as well only to be told the Manager would call me back the end of the business day and nobody ever calls me back. This is not good business practices. I can't afford for this business to take their time in returning it.I just want my money back that I'm legally due. If I do not receive a refund I will have to obtain a representative who will demand the money for me . Sincerely, *************************

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into The Hudson Apartment complex in June 2022 from ******** leased was already signed for a 3 bedroom when I got here, no one was expecting me as if I didnt just speak with someone for weeks and sign. The unit I was supposed to move in burned down the prior week and no one notified me. They finally found a open unit that was not ready but being I just came from ******** with a uhaul and kids with no where to sleep we accepted the not ready 2 bedroom apartment for the same price I was supposed to receive the 3 bedroom for. Then to top it off the unit I moved into is infested with roaches, I had brought it to their attention multiple times via phone, email and in person and they didnt care to much to handle the problem finally I had enough my children were being bitten at night because my house was clean and the roaches had nothing to feed off of, I went into the office to speak with **** because ***** the property manager was no help. My unit has been sprayed for roaches on a weekly basis for months now and there is still a very big issue with roaches that isnt much of the offices concern. I call in constantly and email and send maintenance request and never get a response my maintenance request get closed when they never even acknowledged the problem. I have been having a leak in my main bathroom every time the lady up stairs takes a bath and have reported with nos response as well, Im sure there is black mold in the ceiling now as many times as it has happened with not being taken care of. Last but not least about once a week there is a sewage back up in the walk way in between my building and another with large pieces of f**** as well as water and toilet paper. I have went up to the office multiple times to make them aware they say they will take care of it and yet nothing has been done this is a health hazard for my family and my surrounding neighbors and their families. This has been an on going issue for years the neighbors have expressed to me.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This has been going on since 2nd of August, and today is the 26th of August. I have spoken to the apartment office manager and requested to be put in a hotel until the repairs were completed and you stated you would have to speak with ***************** to get approval and to contact you on Monday the 22 nd of August, which was done, and you had one of your leasing agents advise me you were unable to speak with me. I requested **** contact me on that Friday, August the 19 th and no call was received.When your maintenance *************** came on August 19 th , he opened up the ceiling door and the *** piping had black mold on them, as you all know this can be toxic. The ceiling drywall has spots of mold forming as I advised you when I came to your office. I asked **** if he could spray some kind of anti-microbial spray or any other agent to address the mold and he stated he would. To this day he has never come back to do this nor has the drywall been cut out.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The apartment complex in which I reside in with my daughter. My daughter, that has chronic lung disease, due to being born prematurely at 24 weeks, closets were the host to some mice. I've made several phone calls, left voicemails, and walked to the leasing office to complain about the matter and no resolution has been given.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Since *** moved in on April 16, 2022 I have had nonstop issues. On May 12th I came home to a puddle of water on the floor. The ceiling had been leaking, according to the maintenance worker, a copper wire burst. I had to send countless emails and maintenance request to have the job completed. This unit is infested with roaches, I had to send several emails to get pest to come in and when they did the leasing office allowed them to enter my unit with my permission. I very clearly stated on my tenant portal as well as email that I do NOT want anyone entering my home without my consent. They disobeyed and took away my right of privacy. On May 14th the local police came knocking on my door looking for a person and stated it is not safe here. When I sent an email to *****, the leasing office manager, regarding this and whether the office staff were aware of that the police was shining flashlights through windows and questioning tenants. My email was completely ignored. My safety here was not assured, they do not care about my concerns or safety at all. When I first signed my leasing agreement I was told that valet trash is apart of my amenities. At the time they did not have any valet trash cans, but one will be ordered and delivered to me right away. It has now been four months, Ive been charged a fee for valet trash every month and yet I am having to throw out my own trash. ***** living will not pick up my trash without a trash can. I have voiced this issue to three people in the office, *****, *****, and ***. They have all made broken promises and have lied to me saying that they will order a trash can or remove one from a vacant unit. ***** is deliberately ignoring my emails regarding this issue. I dont understand how they expect rent on time and in full when they can not simply supply me with a trash can. I am fed up with this whole experience. This is the worse living situation I have been in and it is causing extreme emotional distress.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out on ***** 30 and was never sent a explanation as to what happened to my deposit. I have spoke with the office on several occasions and keep getting told it will be resent but still nothing. We are now in December and I still haven't been notified of what happened to it. I have sent emails to both the Manager and the team members but still nothing. The 2nd issue I have with them is that I was approved for rent relief for 3 months close to my move out, March-May. I had already paid for March by the time rent relief came thru and moved out in *****. The email I got from rent relief clearly stated that if u had already paid the landlord can reimburse you but Hudson didn't. I was told it has to sit in the corporate account and will get sent back to rent relief. Ok, understood so the only month they needed to keep was ***** but once again here we are in December and they still have yet to send the money back to rent relief so it's still showing in my rent relief account that I recevied assistance for those months when technically I didn't. I have reached out to the corporate office and left a VM but still no help with this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩