ComplaintsforMTB Barber Academy

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started this barber academy on March 1st ******************************************* class I was being targeted by the owner ****** who calls himself ***********. He would constantly call me outside to speak with me on things that really didnt make any sense or really made me feel comfortable. He mentioned that he didnt want any females in his class and that is total discrimination. ****** called me out of his class ************************************************************************************************************************************************************* and I told him that was unprofessional as a teacher he went on to say he was suspending me and said I didnt speak to him when I walked into his class. I proceeded to gather my things and leave and asked them to send me my money that I paid in which I paid all the way to the month on June I still havent received anything from this business. I bought a milady barber book on march 5 2024 and received it the day he suspended me from school on April 18 2024. ****** also discriminated against 3 other women who took the course with me and they also quit the school because of him he lost 5 students on that day including one gay male who he targeted every chance he got a few days later he lost 3 more students in total of 8 people. He never teaches anything to his students and he stays on the phone in his office all day and he would leave the school for hours and would ask me to watch the class as if I was an instructor. He ask he barber students to instruct his class and he will pay them. He would get mad at me when other classmates would ask me for help because hes never around and he lets new students cut clients hair without guidance and helping them. I was attending that school for over a month and didnt learn anything from it. ****** also asked the class did we want to get a free 8 hours by giving the 5 stars on ******* After a week of starting school at *** they closed down 1 week for spring break

  Business response

  05/22/2024

  I'm truly sorry to hear about your less than satisfactory experience at our barber school. Your feedback is incredibly valuable to us, as it helps us identify areas for improvement and ensure that every student receives the best education possible. Please know that we take your concerns very seriously, and we're committed to addressing them promptly. Our goal is to provide a supportive and enriching learning environment for all our students. Thank you for reaching out to us regarding your request for a refund. We appreciate your patience as we review your request thoroughly. After carefully examining the details of your purchase, we understand that you are seeking a refund that exceeds the amount paid. We apologize for any inconvenience this may have caused you, and we're committed to resolving this matter promptly and fairly. In order to better assist you, could you please provide us with more information about the discrepancy in the refund amount you're requesting? You have received a refund of $759 as an advance tuition payment, which was issued to you via mail and has been successfully received. This Refund will be helpful to you as you pursue your endeavor to become a professional barber. We Recognize the dedication and hard work you have put into your education, and we sincerely wish you success in your future endeavors. We hope that the skills and knowledge gained from MTB Barber Academy will serve as a strong foundation for your career in the barber industry.  Thank you for Choosing MTB Barber Academy for Education and Training.  If you have any other questions, please don't hesitate to reach back out to us. 

  
  
  
  
  

   

  Customer response

  05/22/2024

  Complaint: 21693046
  
  I am rejecting this response because:
  
  Regards,
  
  Chicquanda Slate

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