ComplaintsforEttolic Auto Services LLC
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The vehicle i was getting was a lemon !. Check engine light on, air only works on *** and blows cold when driving. Oil pressure low kept popping up. The arm rest thing was broken. Key was broken. However, i was willing to fix it all. Paid **** down and 2 days later ******** took the car back and claimed my insurance wasnt what they needed, even though i went through this lady who works for geico. So not only did we not have a contract signed, besides a blank paper he wrote on and being sold a lemon, Ive now been scammed/robbed.Business response
09/01/2023
To whom it may concern,
************** came in on Wednesday August 29th with the intention of purchasing a 2006 **** mustang. We offered her the opportunity to either finance or pay cash for this vehicle. She mentioned that she would be able to finance it with $1000.00 as down payment. As we were going through the application process, we released the car to her contingent on the documentation she still had to provide to us. The finance department got back with us on Thursday August 31 and informed us that the insurance document she provided to us was counterfeit. We did our own due diligence, and the document was indeed false. The agent contacted the insurance company who informed him that the insurance was falsified as a result of this event they were unable to proceed with the deal. We contacted the buyer to come in to return the vehicle, despite the fact that she was unable to get approved through the finance company we still offered her to pay the vehicle in full if she could, she declined.
We've accrued fees on the transaction of the vehicle, we're unable to refund the down payment.
Attached you will find the denial letter of the finance company and the counterfeit insurance company document.
Initial Complaint
05/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business sold a car to another customer with my personal information and sent the named title to me. I am requesting a thorough investigation. I would like the vehicle out of my name and corrections to my credit if affected. I would also like to take legal actions.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.