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Find a Location

Metro Auto Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMetro Auto Sales

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/6/2024

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    624 N Watson Rd, Arlington, TX 76011-5319
    BBB File Opened:
    9/8/2009
    Years in Business:
    14
    Business Started:
    1/12/2010
    Accredited Since:
    5/6/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    15
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Ashraf Khater, Owner
    • Mr. Julio Silva, General Manager
    • Mr. Chuck Kizer, Owner
    • Mr. Charles Kizer, General Manager
    Contact Information

    Principal

    • Mr. Chuck Kizer, Owner
    • Mr. Charles Kizer, General Manager

    Customer Contact

    • Mr. Charles Kizer, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a truck I. April of last year from this location and about 1 week oh having it it started giving me problems and I took it back so they could fix the problem. Supposedly they fix the problem but it seem like they only fix it temporarily because the problem happen again and I took it back and they didn't want to help me so I took it somewhere else and paid $1,200 to fix it and the problem is way more than they could do. I called them last week recently and ask to see what they can do but they keep giving me the run around. I got a loan from credit ***** of Texas that paid them so I want to return the truck since they are not willing to help me out
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    J. S

    1 star

    07/18/2024

    DO NOT DO BUSINESS WITH THESE PEOPLE. I gave a down payment for a truck. They kept it for another day to "Make sure everything was working right" ******* called me and said the truck was ready. I got a ride, 1 hr away, and when I got there the truck was now missing a chrome hub cap and one of the hubcaps didn't match. ******* did not do his job. They didn't fill the brake fluid that was below minimum. I told ******* about that specifically. On the way home all the warning lights came on. NO BRAKE LIGHTS, NO SIGNAL LIGHTS, ABS SYSTEM HAS A PROBLEM, and other problem messages. This truck has electrical problems. ******* did not do his job and verify that the truck was ready. I called finance and exercised my 2 day option to unwind the deal and they came and got the truck the next day. ******* calls me and tries to tell me, STILL, there is nothing wrong with the truck, and I told him no way, I am out, and he slams down the phone. I had to call them about my $5000 cash down payment. ******* said he was sending a check FED EX right away. 4 days later I still don't have a check so I call *******. He forgot because he was distracted. They sent me onto the road in a truck that jeopardized my safety as well as other drivers on the road. I almost had a wreck when I used my blinker to change lanes (but they were not working) and another car had to slam there brakes since they didnt know I was changing lanes. People were blowing there horn at me in anger. All of this and I had the truck in my possession for 1 hour. THEY CANNOT BE TRUSTED FOR ANY REASON.

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