Business ProfileforCellTech

On 9/25/2023 and 9/26/2023, I had my cell phone worked on by this company. The screen was cracked and in need of replacement. No other issues were present with the device, as acknowledged by the employees working at the store when the phone was turned over to them. The repair I paid for was never completed as assured by these employees, who stated it would be "exactly the same" as prior to the damage once complete. In addition, the phone has since exhibited new screen and speaker functionality issues as a result of the work performed. It is in fact in far worse condition than when it was originally brought in, as outlined below. Everything stated here was communicated to the owners of the company via the email provided by their employees on duty on 9/27/2023 ************************************ I was informed that this was the only way to communicate with the company's upper management/ownership, but no reply to this email was ever received. As mentioned in that message, the screen will no longer wake from an off state via tap, and the phone cannot be used to make or receive calls except while in speakerphone mode. The speaker which is normally audible when held to the ear is no longer audible during calls, and the party on the other end of a call likewise cannot hear anything except when speakerphone is active on the device. In addition, the screen no longer defaults to displaying the active call info as is the phone's default setting, and must be kept in speakerphone mode to be viewed this way, as well. These issues have all been acknowledged as having resulted from the work of the aforementioned employees at this location, and were guaranteed to be fully rectified by 10/01/2023. Despite several return visits at the request of these employees, this guarantee was unfulfilled and the phone remains virtually useless. I therefore request a full refund of the three payments highlighted in the attached document by 3/13/2024, otherwise this matter will be taken before a court of law.