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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to have my dog boarded on February 22, 2024 and made a reservation for one night from February 24, 2024 to February 25, 2024. When I picked my dog up, I was informed that there was a two day minimum cost that is not indicated on the website, no one informed me of this cost prior to this boarding as this was my first boarding reservation. When I informed the attendant that I did not know about about this extra charge, and I thought I would just be paying for one night of 40 as reserved, he indicated this is the way that it has always been. these are unclear financial practices, as I am being charged for something that I was not informed about prior. They agreed to upon, rate was not honored.Business response
02/28/2024
I have attached our Boarding Policy document and the Policy and Procedures Document. Both documents reflect the 2 day boarding policy which I circled and put asterisks by those lines. ****************** signed both of these documents. In addition these documents are on our website on the home page under forms to be downloaded.
If you have any other questions, please feel free to contact me.
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Contact Information
7817 S Cooper St
Arlington, TX 76001
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | 4:00 PM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.