Business ProfileforBingham Restoration

Water leak 8/18 behind the hot water heater in the wall that was adjacent to a bedroom. Called a plumber /they recommended Bingham Restoration since there was wet wood/carpet/drywall and possible mold already starting (our 106 temp days). Called BH and ********************* was the supervisor who came out and made the initial call/ they brought fans to pull moisture out of the room. He initally told us the carpet may need to come out but wasn't sure but the quote was $2000 half what they will charge the insurance company. (2 percent of what they estimate your house to be worth per Zillow) I didn't want to turn a claim into the insurance company, we wanted to pay for it out of pocket. On 9/5 they came and picked up their equipment and we asked the guys to go ahead and take the carpet since we both have mold allergies and take shots for them. After going back & forth he said it wasn't in the bid but agreed to take it out but the worker scraped my stainless steel washer all down the front. Plus my husband had his knee replaced & we were dealing with getting drywall fixed and painted and new carpet installed.I called Bingham's 9/12 to see if they could come back and look at the damage to the washer which had no scratches on it previously. The owner called me and said ****** will be back out to look at the damage. I tried to take pictures of the damage and send to the owner. I never heard from anyone until I called back again this morning 9/20/23. The owner tried to say they could only issue us $100 for the damage since they had already discounted the costs and that they originally weren't supposed to take the carpet out. I told him that wasn't acceptable it needed to be at least $300, and he got huffy and said that was ALL they could do. I said fine send me the $100 but I will file a claim with the BBB and he said well then forget it - I'M NOT SENDING YOU ANYTHING!!A poor way to do business and handle paying Customers in my opinion.