ComplaintsforStylish Enterprises LLC

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an appointment scheduled for 12p. I called Tericka King, the stylist, at ****a letting her know I would be a few minutes late. My apointment block time was for 12-2:30p. At 11am, I received a text message from her stating she will need to cancel my appointment. Because I was driving, I called her upon receiving the message. I told her I will make it there by 12:05 and she said she needed me there by 12p. Her cancelation policy states "If you are running 15 minutes late. Be prepared to reschedule your appointment." When I got to her salon at 12:03p, the doors to the salon were locked. I called her twice and sent a text message and I have yet to get a response. According to her website, the deposit amount is non-refundable if you are 15 minutes late and/or cancel the appointment later than the 24 hour timeframe. I did not do either. SHE canceled my appointment at 12:02p (I received an email from her booking site saying we missed you) and therefore because she failed to honor her cancellation policy, she needs to refund my deposit.

  Business response

  01/20/2022

  From: ******************************************************************** Thursday, January 20, 2022 12:03 PM
  To: ******************* <********************************************>
  Subject: 
  
  
  In an effort to come late as a first time client. Unique Laylor called an hour before her appointment to ask the time of her appointment. By now, she had already received many confirmations and notifications of the time and date of her appointment via my booking app. She then tells me that she was calling to let me know that she would be 30 minutes late. After learning that she was 1.5 hours away, she confused the times and many more reasons why she would be late. I verbally suggested that she should reschedule and that I could not accept her if she could not honor her appointment time.
  
  The services that I provide are hours long and I can only service one client at a time. Meaning, if I take her late. As I explained to her, It will conflict with my next appointment and her hair would not be complete.  In this industry every minute counts and I pride myself for starting on time (not making my clients wait) and respecting their busy schedules. Im known for being fast and precise and I definitely did not want her to receive services on half of her hair, as she later suggested. Prior to ending the conversation and returning to my current client. I felt that she didnt want to understand and I thought it would be best to send a short text to further iterate my concerns and suggest we reschedule.
  
  Laylor called in response to my text and insisted that she was going to come regardless and that she would once again be there at 12:00p. Unfortunately, Unique Laylors predictions of time were not in her favor and she was not in the salon at 12:00p. 
  
   I dont have a policy that states that it is ok to be 15 minutes late. However, I do have a policy on my booking app that reads if you cancel or reschedule within 24 hours of the appointment. 50% of the service fee would be required and that the booking fee is non refundable. I did not charge her card on file and I didnt send an invoice requesting a payment. Therefore, a refund of her booking fee will not be warranted. 
  
  
  In all honesty per my policy she should have been charged a 50% service fee. She called at 10:45a to set the grounds for arriving late and ultimately not  having to reschedule.

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