Complaintsfor360 Health & Weight Away Health and Wellness
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I prepaid for 4 appetite suppressant and 4 b12 injections. I visited the merchant to receive 2 appetite suppressant and 2 b12 injections. Due to an allergic reaction, I ended the program after the 2nd round of injections and notified the merchant. Per the consent form, the patient is able to end the program at any time. There is no mention of a penalty for early program termination. There is no mention of an existing "no-refund" policy for unused/unreceived products/services. All of the appetite suppressant and b12 injections remained in the merchant's possession over the entire duration of this program. I have discussed this with the merchant who is refusing to process a partial refund. Per the consent form provided to me and signed by me, there was no disclosure of a "no-refund" policy for unused/unreceived products/services. I should not be refused a partial refund for services/products not received especially when there was no disclosure or mention of a "no-refund" policy prior to initiating this program or during the payment transaction. I truly appreciate your help in this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.