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Find a Location

D.R. Horton America's Builder has 187 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • D.R. Horton America's Builder

      1341 Horton Cir Arlington, TX 76011-4310

    • D.R. Horton America's Builder

      13020 State Highway 191 Ste A Midland, TX 79707-1586

    • DR Horton

      4500 S. Lakeshore Drive #601 Tempe, AZ 85282

    • D.R. Horton Inc.

      1356 Beverly Road, Ste 300 Mc Lean, VA 22101

    • DR Horton

      20410 N 19th Ave Ste 100 Phoenix, AZ 85027-3596

    Business ProfileforD.R. Horton America's Builder

    Home Builders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 520 Customer Reviews

    Customer Complaints

    1,284 complaints closed in last 3 years

    387 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    D.R. Horton America's Builder has 187 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • D.R. Horton America's Builder

        1341 Horton Cir Arlington, TX 76011-4310

      • D.R. Horton America's Builder

        13020 State Highway 191 Ste A Midland, TX 79707-1586

      • DR Horton

        4500 S. Lakeshore Drive #601 Tempe, AZ 85282

      • D.R. Horton Inc.

        1356 Beverly Road, Ste 300 Mc Lean, VA 22101

      • DR Horton

        20410 N 19th Ave Ste 100 Phoenix, AZ 85027-3596

      Headquarters
      1341 Horton Cir, Arlington, TX 76011-4310
      BBB File Opened:
      1/1/1970
      Years in Business:
      54
      Business Started:
      1/1/1970
      Business Started Locally:
      1/1/1978
      Alternate Business Name
      • Freedom Homes
      • Terramor Homes
      • Express Homes
      • Freedom Homes
      • D.R. Horton - Texas, Ltd.
      • D R Horton Homes
      • DR Horton Custom Homes
      • D. R. Horton America's Home Builder
      • D R Horton, America's Home Builder
      • D R Horton, America's Builder
      • Emerald Homes
      • Pacific Ridge Homes
      • Regent Homes
      Business Management
      • Ms. Marissa Ann Awtry, Manager of Public Relations
      Contact Information

      Principal

      • Ms. Marissa Ann Awtry, Manager of Public Relations

      Customer Contact

      • Mr. David V Auld, President/CEO
      • Mr. Michael J Murray, COO
      • Mr. Bill W Wheat, Vice President/CFO
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      1,284 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I reached out to the ********************* at DR ********************** regarding a Notice of Delinquent Secured Taxes bill that I received from *****************. We received confirmation from the builder in April 2024 that a payment was made for the bill late January 2024. After multiple attempts of following up with the builder for a status update and request for supporting documents to prove the tax bill was paid, we received absolutely no response. Weve called the mainline for this office at ************ multiple times, but no one answers the phone. Weve left multiple voicemails but havent received any return calls from them. Sacramento County has advised us to pay for the tax bill or a lien will be placed on our home. If the tax bill was already paid by DR ********************** as confirmed by their accountant, we would like proof of it before we make any additional payments to *****************.
      Read More

      Customer Reviews

      520 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Juan F

      1 star

      07/22/2024

      I purchased my home on 12/15/21. My entire home had to be rewired, my walls were only Primed with no paint. The door k**** are poor quality and they werent installed properly. My sink in the half bathroom was being secured with a piece of cardboard so it didnt fall. The weather seal on the front and back door came off with in the first 3 months. The shingles on my roof are glued down and not individually nailed and DR ********************** has done nothing. The back door doesnt close properly. I have a sprinkler line that was never finished. They just covered it with dirt but as soon as the sprinklers came on that line created a hole in the ground. I was promised gutters would be installed and that never happened. The concrete in my driveway is already chipping away. The floors in the hallway that goes to the front door are uneven. I take some of the blame because I should have did my homework on DR ********************** but they truly ****. The superintendent will gaslight and down play any and every situation to defend DR **********************.

      D.R. Horton America's Builder Response

      07/24/2024

      Requests for warranty service should be submitted during the warranty period. The homeowner can find a copy of the home warranty on the company's website at Documents and Guides (drhorton.com).

      Local BBB

      BBB serving the Heart of Texas

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