Business ProfileforValvoline Instant Oil Change

Son took his car here to get an oil change. A senior technician saw a hose under the hood that was disconnected and reconnected it. NOTE: There was no notification made about this issue. My son PAID. However, as soon as the car was down the street the check engine light came on. A call was made to the senior technician on duty regarding the issue, however due to the shop nearing closing time and no manager being on duty, the technician stated he would come to our location and look at the car and show us what hose had been reconnected. After being advised by the technician of the hose that was reconnected, we had the car towed to the dealership to diagnose the issue. Yes! I also called the manager (*****) at this Valvoline location notifying him of the issue. I was quickly instructed that he knew nothing of this issue and it hadnt been reported to him by the senior technician (who was the manager on duty, but no longer works at this location), nor the other technician who worked on the car. Therefore, he wasnt going to honor anything, BUT I could file a claim and see where it goes? Fast forward to the dealership diagnosis.the dealership found a cap that had been forced into the intake hose that was reconnected. This caused a vacuum restriction. Photos were attached and it showed how the hose clamp wasnt attached properly. The dealership bill was $425.Well, after providing photos and detailed descriptions of what had been performed .he denied the claim and wrote a new version of the claim. ******** care doesnt consider anything provided as proof of wrong doing. Photos and service reports meant nothing. This is still an unresolved claim. The manager decided at the end of the call to offer partial payment and a free oil change coupon as the consolation prize.lol. I Would never go back.