ComplaintsforAmerican National Roofing & Restoration, LLC
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Complaint Details
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Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Waited 4 months to get something started, and they kept going for more and more things that were not part of the damage. Wanted my insurance to pay for a forklift on a house under ****sqft. Would nit show me an estimate, but that it came in at 32k. Obviously insurance saw thru that. They refused to provide their estimate to me, so to keep myself clear of participating in possible insurance fraud, I did not pur*** working with them. They cared more about who told me I needed to see it, than actually providing it to me. I do not feel safe nor comfortable using this company. They have now threatened to *** me. this company refused to provide any estimates and misrepresents agreements.Business response
01/13/2023
Hello *******,
1). When you signed the contract with us, it was made very clear to you that if you cancelled during the process, you would owe us 30% of the estimate that the insurance company supplied. We were working with your insurance company for three months to get the approval for your roof replacement. You were happy with us during this process.
2). We are a very reputable business and do excellent work.We work to complete our jobs and receive customer satisfaction.
We believe in the justice system and the judge. We believe that he will make a fair decision so we can get paid for the hard work that we do.
3). We are always very clear with our relationship with the insurance companies and work to provide our customers with the best service possible.
4). You have accused us of fraud yet you have not produced any documentation to support this claim. We have not done anything to warrant this claim from you.
5). It is our opinion that you are the one trying to commit fraud by not paying your deductible.
6). If you want to continue our contract, you are more than welcome to let us know that you will pay your deductible as agreed.
American National Roofing & Restoration
**************
Customer response
01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Contact Information
2000 E Lamar Blvd Ste 600
Arlington, TX 76006-7361
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.