Business ProfileforTarrant Windows

Where to start? Great sales pitch and great brochures, after that an awful experience. We contracted in September 2021, for a screened in porch. They gave us a 6-week window to get the supplies in and to schedule the installation. 6 weeks came and went a no communication. We started calling and got the run around with supply chain issues and manufacturer delays. It all seemed plausible, but the delays kept happening with zero communication. I can't count how many times I was told someone would call me back and they never did; it was left up to me to call back. No only did I have to keep up with the company but i had to do my own work with the City on the permits that they could not seem to figure out. April 2022, we had a porch. Then the second set of problems started. They poured the slab wrong and any time it rained I had standing water on the porch for days. It took them 3 months to some out to look at the issue and admit they made a mistake. Solutions were offered but I was hesitant because if the time it took for the initial install. We settled on a solution and again I was given the standard 6-8 weeks for material. At week 9 I stated calling because why would they reach out to a paying customer to let them know the status of their project? After multiple calls and escalations, we finally had a date to fix the porch. This was over a year since we had signed the contract. As soon as the job was done, they called for payment. I asked about the delays, the admitted mistake and the fact that the job took over a year to complete. Their response was full payment was expected because the job was completed. They said that someone from the company would come for a final inspection and give us the warranty. No one has come to inspect the porch and I have been calling since December 2022 to get a copy of my warranty and nothing. This should not be this hard when someone is providing a service to you. Poor service, poor communication and truly a terrible experience.