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ComplaintsforI9 Sports
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Complaint Details
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Initial Complaint
10/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for i9 sports volleyball league to get my daughter ready for volleyball tryouts for school. We received a few information emails before the league started but nothing informing us about any changes in what we signed up for. According to their website each team will have 5-9 kids per team, when we got there each team had atleast 8 but I believe 9 and only 3 teams had been formed. Because of this they dont play full games against the other teams but just one set against both teams. This is not a game but more like a scrimmage. They had enough kids to have at least 6 kids per team and make 4 teams so they could play real games but they chose not to. This is not the experience that we signed up for or what was advertised online. They also dont sub correctly, dont allow spiking and allow 2 times on serving which was not advertised either. I asked to cancel the 1st ********** refused saying that I was looking for a competitive league, no but I do want one that plays real gamesBusiness response
10/19/2021
As the nations first and largest youth sports league franchise business in ******, we pride ourselves on providing the best possible experience to our customers. Our local Franchise Owner has been in direct contact with the member, and they are working through this matter together.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.