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Find a Location

The Littleton Group has 1 locations, listed below.

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    Business ProfileforThe Littleton Group

    Administrative Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1250 S. Capitol Of Texas Highway #550, Austin, TX 78746
    BBB File Opened:
    1/18/2012
    Years in Business:
    27
    Business Started:
    2/13/1997
    Business Management
    • Ms. Donna Gutierrez, Vice President
    • Mr. Jason Arnold
    Contact Information

    Principal

    • Ms. Donna Gutierrez, Vice President
    • Mr. Jason Arnold

    Customer Contact

    • Ms. Donna Gutierrez, Vice President

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    D-Trans Logistics, LLC is a 3rd party logistics company. We are responsible for hiring trucking companies or other (mostly long haul) carriers to haul freight for our customers. We post freight on various load boards that carriers have access to. If a carrier is interested in a particular load, they call us and negotiate a price. On December 6th 2022, one of our dispatchers negotiated a rate with Spirit Freight 911 LLC, who is/was insured by The Littleton Group, a *************** The person who called regarding the load identified themselves as a driver for Spirit Freight 911 LLC. Things appeared to be legitimate. We use a system called MyCarrierPackets.com to onboard them. They digitally sign a contract, which requires a verified email. The digital signature captures the ** address and location and identity of the individual signing the contract. This contract was signed by a confirmed email, at an ** address that was within a few blocks of the registered business address for Spirit Freight 911 LLC. The driver was dispatched to pick up the load for our customer. On December 7th, he picked up the load. We tracked him through his cell phone. On December 8th, our dispatchers were unable to get a hold of him. The cell phone location still showed him as being at the pick-up location. On December 9th, his location continued to ping from the pickup location. Long story short, the load was stolen. The driver disappeared after having picked up the load. As soon as we realized it was stolen, we contacted our customer, the local authorities, insurance companies and the **** We assumed that the insurance company for Spirit Freight 911 LLC (******) would decline covering this theft due to fraud. Our insurance company required us to submit a bunch of documentation including a letter of declination from ******. We've been waiting for this letter of declination for a couple of months and no luck. They do not answer our calls or emails unless we threaten them with lawsuit.

    Customer Reviews

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