ComplaintsforEZ Insurance Agency, Inc.
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was quoted a price. Made first payment then second payment was double. Went from 388 a mnth to 996 a month. I understand the quote was with 2 accidents and one came off 7 days after but quote couldnt be changed. But to increase double then get insured thru another broker with same company with twice the coverage and half the price and still get a bill for ****** for cancellation when I was told by broker Id be refunded for second month prepaid is absurd. They have lied repeatedly.Business response
01/03/2024
Good Afternoon.
In regards to the complaint mentioned above, we are unable to locate a client under this name, phone number, or email address. We also noticed the insured has a ********** address. EZ Insurance Agency *** only services in *****.
Please provide a policy number or additional information so that we can locate the account.
Thank you,
**** GrimesEZ Insurance Agency ***
4011 S. 1st
******, ** 78745
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Contact Information
4011 S 1st St
Austin, TX 78745-1191
Business hours
Today,10:00 AM - 2:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.