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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bathfitters was hired Nov 16, 2023 to install a new tub and faucet for my rental property. They HAVE NOT DONE ANY WORK ON MY PROPERTY BUT WILL NOT REFUND MY $1125 deposit. I agreed to pay a price of $5,260 to do the work because I needed it done quickly. They market themselves as being able to get in and out quickly. They agreed to an install date of Nov 29 and could finish in one day. This worked great for me because I had a prospective tenant that needed to move in Dec 1. The problem came when they CANCELLED ON ME THE *** BEFORE (Nov 28). They could not reschedule me three weeks (Dec 19)! This obviously would not work for me, so I requested my deposit back and had to pay someone else to do the work. I ended up losing my tenant anyway as the work was not done in time. After being told I could not get any money back, I asked for a supervisor. They said they'd have her (*****) call me back. She never called. I tried to get me salesman ********************* to help me, but he said he had no control over Bathfitters and couldn't help me. His titled is Branch Manager. Not only is it unfair for them to keep all of my money without doing any work, but they cost me a lot of money in lost rent. I didn't get my duplex leased until Jan 15.
Business response
03/14/2024
Please see attached which was emailed by our office on 2/29. Thank you!Customer response
03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the only reason my deposit was refunded is because i disputed it with my credit card company. It would have been better if they would have refunded without a fight.
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.