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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
PICK NO ******* Order Date 10/22/22 RECEIVED JUNE 14, 2023 CHARGED $521.91 CUSTOMER NUMBER ****** This order took 8 months to fulfill. When we received these two big boxes 8 MONTHS after the order, we were shocked and contacted customer service for a Return Shipping Label. We were told we had to pay shipping on these two large boxes to ship them from **** to *****. We explained that this was an 8 month delay and we purchased a different comforter set. They refuse to reimburse for our return shipping expenses on the boxes. I think they lost the order back in October? How can you ship something 8 months later and then expect us to pay shipping charges and re-stocking fees of 25% ($125). How can a company exist like this? The customer service was extremely rude and not helpful.Business response
06/30/2023
Looks like the refund on PayPal failed as was too old. We mailed a check in Full today. Sorry this happenedInitial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 95" curtains and received 2 84". I attempted to return but the only option available is to return by going to a *** store which I am physically unable to do. I would happily return if provided the option NOT involving travel. This was THEIR error, they should provide a method involving no effort on the customers end, It is also unclear to me after reading the other complaints how the BBB has given them an A+ rating. The replies also show an uncaring company.Business response
05/19/2023
I am unable to locate any order with Name address or email address.Call us at ************** to assistInitial Complaint
03/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Back on February 17th Paul's Home Fashions had withdrew from my account, but sent the money back to my account and they did not disclose the reason why and then on the 17th of February Paul's Home Fashions withdrew from my account again and I did not authorize the transaction. I did not receive the items that I ordered from their website. So I am seeking a refund of $74.95 to my account and on top of that, my financial institution has been trying to contact Paul's Home Fashions but to no avail they have not given a reply to my financial institution!Business response
03/08/2022
Talked to customer and everything is OKCustomer response
03/09/2022
Complaint: 16848879
I am rejecting this response because: They have not made any attempts to refund my money and everything is not ok. I would like my $74.95 refunded to me as soon as possible!
Regards,
***************************Business response
03/10/2022
Please call me at ************** so we can discuss any problem and resolve . Thanks ****Initial Complaint
02/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchases over $400 of a beautiful comforter said named gold. Photo creme with gold. Received all gold. Pic on box creme with gold. Owner said I have to pay over $100 in shipping to return they pay for the shopping but deduct it from my payment. The colors are wrong and misrepresented! Doesnt match my room at all. I was spoken to rude beyond. I offered a pit in cart a white comforter set of $150 more. They still want to deduct $100 for shipment product back that was misrepresented in color. I have photos. I tried To reason with them and told I was incorrect. I am so shocked by this. I run a business. Id never do this. I want to ship the unused product back and be fully refunded and not charge for shipping. Im want them to send me free shipping labels and not deduct from my full refund. Poor business. Others stay but have d $100 to get deducted when sent wrong. ColorsBusiness response
02/07/2022
Customer Bought a popular pattern that we have been selling on our web site for about 7 years with same picture . We have the same return policy for ******************************************************** White instead. Also wanted Paulshomefashiopns.com to pay ALL shipping charges. We offered a bargain to return shipment and customer was unappreciative.Business response
02/25/2022
Sorry we can not help. We provided good service to this customer.Customer response
03/05/2022
Complaint: 16732549
I am rejecting this response because:once again eve color is not representative of whatwas shipped. And what photo is on the package. Id expect better business to receive
my shipping fees credited to my account. Fix the photos. Bad business.
Regards,
***********************Business response
03/09/2022
Good Afternoon,
We reject her same complaints. Please review our return policy that she had to agree before purchase. We also snet her pre paid labels that she agreed to in an email to be deducted from her refudn to SAVE HER $$$$ on her return. Please read the last paragraph :
Please Note: Photos and descriptions on our website are the best quality possible and have been provided by the manufacturer. However, photos and descriptions may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual color variances. Therefore, Pauls Home Fashions will not issue credits for shipping based on color variances due to images and descriptions. Pauls Home Fashions will refuse any return that does not follow the return policy.
We shipped the customer exactly the items that she ordered. Thank you.
Customer response
03/10/2022
Complaint: 16732549
I am rejecting this response because:once again thephotos speak for themselves. Poor business for $100.
Anyone needs $100. Not too kind. At all. You refund the customerand accommodate their needs thats good business
Regards,
***********************Initial Complaint
01/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered 6 items for a total of 107.93.I received 1 voile item number Lichtenburg19891 on Jan 12 and the invoice is stamped this order is partially shipped. The remaining items will ship from a different location.I received a new email today saying my order status has been changed and all items were received Jan 12. This is not so. So I called them and got an answer machine stating they are closed today. I want my items or my money returned. Missing items qty 4 OMTU63BU06 ***** each for a total of $59.96 Missing items: qty 2 OMSF144BU6 $18.99 each for a total of 37.98.Total amount refundable is $96.94. Got new email today: On Jan 14, 2022, at 8:13 AM, Paul's Home Fashions <**********************************> wrote:?Order Status Changed Hi ******** The status of order #****** is now Shipped An order you recently placed on our website has had its status changed. If you order status has been changed to SHIPPED then you will also find tracking information below If your order status has been changed to cancelled it is because the products are out of stock with no return date or you have requested the order to be cancelled.Please email us at ********************************** with any further questions.Order Details Order Total:$107.93 USD Date Placed:Jan 7th 2022 Payment Method:Credit Card Products shipped Cart ItemsSKUQty Ombre Scarf ValanceOMSF144BU62 Ombre Tie Up Shade CurtainOMTU63BU064 ****************** CurtainLichtenburg198911 Shipment Tracking Numbers / Links * ********************** (First Class)Click here to view the status of your order Paul's Home Fashions ?https://www.paulshomefashions.com/This email contains the same shipping information of the 1 item that was actually shipped and received Jan12. By changing the status to updated, This leads me to believe Pauls home fashion will not honor my order and ship my additional items not received. So I want a refund for non received itemsBusiness response
01/14/2022
We do not respond well to customers who accuse us of being a "liar" . We emailed customer immediately tracking for her order and as usual always taken care of responsibly.Customer response
01/18/2022
Complaint resolved. They sent a new shipping label Id and package was delivered.
Regards,
*******************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.