ComplaintsforInland Wave

• Initial Complaint

  07/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Made one single purchase on June 3, 2024. $75.00 Now credit card has a new charge July 3, 2024 for $100. Tried to call company to dispute charge cannot get a hold of a person they only want text and asking me to send information I do not feel comfortable sending in a text. This could be resolved easily Im sure if a person would actually speak to me.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11/27/23 I made a purchase for $135. And the on 12/26 23 I had a charge on my card for $200. When I contacted the company they said I purchased a reoccurring membership. I had not but apparently in the fine print it says that. It does not clearly state it so a normal person can read it. They will not refund anything at all and I had to ask several times and get rude to even get it canceled.

  Business response

  12/27/2023

  The customer signed up for a membership and was shown in no less than 4 places that this was a recurring charge membership in the checkout process as we use shopify and this cannot be modified. 

  The customer received the products for his purchases, and we have a no refund policy in place on memberships as this area of sales is often abused. Just as this member is attempting to do. 

  The customer is unruly and vulgar, using aggressive cussing and slander in communication with customer support as seen in the screenshots. 

  The customer threatened to commit chargeback fraud and was informed that we will prosecute chargeback fraud and file in small claims court as we have a zero tolerance policy for aggressive customers who attemp to commit fraud. 

  We have canceled the customers membership as he requested. We do not offer refunds on membership purchases. We have a zero tolerance policy for customers who use explicit language against our customer service agents. 

  This claim is frivolous and will be used as evidence in any fraud charges along with the emails and text communication should the customer move forward with a fraudulent chargeback. 

  Customer response

  12/27/2023

  Complaint: 21061006
  
  I am rejecting this response because: it is untrue that I was not made aware of a membership. It is in fine small print. I was buying entry tickets for one drawing. Yes I swore and used language because they are scaming people and they know it. If they were a honest family run business they would refund the money not make stupid excuses. Also most companies send a reminder if their card is going to be charged. Also most membership require a login and password so they could manage the membership. They know they are running a shady business with ************** practices. I will continue to cuss out idiotic business owners. It is not fraud to report to credit card company because I did not authorize the purchase. Your buissness should not be around of unethical buissess practices. 
  
  Regards,
  
  *********************

  Business response

  12/28/2023

  There is nothing left to explain. Please close this complaint. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a contest to win a boat and apparently when entering it created a membership with a recurring monthly charge that I was not aware of. I tried to contact them through the supplied email and I received an automated response that they are not accepting emails and provided a phone number. I called the provided phone number and a voicemail stated they are not accepting phone calls so there were instructions to text them on that same phone number. I am not getting a response back. I contacted them through social media and still have not received a response. So essentially I was scammed into a recurring membership, which I will accept fault for but now there is no way to cancel that membership.

  Business response

  11/13/2023

  Customers are notified no less than 7 times before purchasing a membership, that it is a recurring membership. We even have an explainer video for the membership on each membership page as seen here 

  *******************************************************************************

  We respond to customer inquiries via text messaging support 7 days a week between 9am and 9pm. 

  We cancel memberships via the same number. 

   

  Customer response

  11/14/2023

  Complaint: 20816085
  
  I am rejecting this response because:
  I would like further steps to make contact with the business. 
  Regards,
  
  ***************************

  Business response

  11/14/2023

  You can text Inland Wave Supoort 7 days a week, between 9am - 9pm cst at ************ 

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