Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dancing Dingo has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDancing Dingo

            Body Care

            Contact Information

            Austin, TX 78753

            Visit Website
            (512) 504-7114

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            Austin, TX 78753
            BBB File Opened:
            4/12/2014
            Years in Business:
            21
            Business Started:
            1/1/2003
            Business Management
            • Ms. Kathleen Cumberland
            Contact Information

            Principal

            • Ms. Kathleen Cumberland

            Customer Contact

            • Ms. Kathleen Cumberland
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pat L

            05/30/2024

            I placed an order with this company on 5/11/24, today is 5/30/24. A shipping label was created on 5/14/24 and I cannot cancel or change the order as it was shipped yet the tracking number on 5/30/24 still shows that only a shipping label was created. I have received zero emails from the company about this order though they claimed they sent them. I checked my SPAM folder as well, zero email communications. Company sent me a text informing me they sent two emails, I received none. In the text message they sent they stated that the item was backordered and shipped on 5/23/24, apologizing and giving me a discount for a future (not the current) order. Meanwhile the tracking number still only shows a shipping label created, item still not actually shipped. I replied asking for a valid tracking number showing it was shipped, my text messages have been ignored with zero responses. If the item had actually shipped on 5/23, I'd have it by now. Something is very wrong here and not receiving communication is poor customer support.

            Dancing Dingo Response

            05/31/2024

            We responded a number of times to this customers, trying to walk her thru the process we used to refund her order in full after encountering supply chain issues that made it impossible to fill in a timely manner. We told her that the the email she received with shipping info was preliminary info and that it clearly stated, PLEASE REMEMBER THAT RECEIVING TRACKING INFORMATION DOES NOT MEAN YOUR ORDER HAS SHIPPED. PLEASE CHECK YOUR ONLINE ACCOUNT FOR ORDER STATUS AND SHIPPING DATE. This is in the email because after creating a shipping label unforeseen issues can arise with orders. We have bent over backwards to accommodate this customer to no avail. As stated, her order was refunded in full when we were unable to fill it. After 21 years in business we hate for a customer to be dissatisfied, but it's unclear what else is possible for us to do to reconcile this matter to her satisfaction.

            Dancing Dingo Response

            05/31/2024

            This order was refunded in full, an email from our processor, PayPal, was sent to her along with info from us on the status and refund. As we explained to her in numerous emails and text messages, **** shipping did not show because her order and shipping label were cancelled after the refund was issued, as is usual in a circumstance like this. We have tried in every way to satisfy this customer, including a $20 gift certificate for her $41 order, and explain why the **** shipping showed only as 'label created', but were unable to make any headway. We stopped responding today after being called a "scammer" company. This order is closed, refunded, and completed as such in our system.

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.